Road Freight Ops Manager – Domestic and Cross border

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Forwarding has an opening for Road Freight Ops Manager – Domestic and Cross border in South Africa. In this specific position you will coordinate the road freight/ Saloodo! operation strategize and plan to deliver a smooth supply chain and operate model for the targeted business volumes, meet standards and exceed quality standards in line with business strategy and objectives, corporate guidelines and policies.
Join us in connecting people and improving lives!

In this Road Freight Ops Manager – Domestic and Cross border position

• You will coordinate development and implementation of the Saloodo! operations strategy and plans leveraging our unique digital Saloodo! platform.
• You will ensure that Saloodo! provides a consistent customer experience to carriers and shippers – considering local requirements as needed.
• You will identify new opportunities to grow and expand the customer base, actively engaging with customers to develop our business.
• You will monitor the day-to-day operations of the team to provide smooth logistics operations.
• You will supervise and resolve issues in the delivery of activities to ensure smooth operational flow.
• You will ensure planning and management of human resources, materials, and logistics infrastructure to deliver logistics services to our clients.
• You will support other team members by supervising operations and providing backup for absence/peaks in operational activities.
• You will conduct regular reviews with carriers on operational performance and delivery against the agreed performance objectives.
• You will analyze daily, weekly, and monthly development of key KPIs.
• You will support business development/account management on contractual/commercial issues and customer/carrier renewal planning.
• You will identify and propose opportunities to grow business with and retain the existing customer base, and support development and execution of the customer business plan.
• You will communicate policies and ensure compliance with company/local statutory obligations and legislation related to safety, health, security, environment, and quality.
• You will detect issues, identify opportunities, and implement practices focusing on delivering improvement and enhanced productivity.
• You will actively manage key stakeholders on various levels – Country Management, regional management, own team, shippers, and carriers to drive the success of the Saloodo! platform.
• You will manage country teams who perform day-to-day responsibilities such as customer service, incident management, or carrier review meetings.
• You will establish regular carrier meetings and ensure that these are conducted for all key carriers.
• You will oversee, develop, and manage all road freight operations.

Now, here’s what we need from you.

• Extensive knowledge in export & import Operations
• Admin user capability on SALOODO!
• Good administration skills
• Great command of Microsoft Office applications (especially Excel)
• Excellent management skills
• Good time management skills
• Customer Management Skills
• Be able to communicate with customers effectively and have a great telephone etiquette.
• Be a team player.
• Be able to work under pressure and be an achiever.
• Must be self-motivated.
• Must have good inter-personal skills.
• Good negotiating skills and be able to influence customers & suppliers.
• Ability to work unsupervised.
• High level of attention to detail

• Achievement oriented
• 7 years’ experience directly related to the duties and responsibilities specified
• Must have a tertiary education including Degree an advantage.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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