South Africa Job Openings
Virgin Active South Africa (Pty) Ltd
Retention Agent
Cape Town
FULL TIME
November 19, 2024
- The purpose of this role is retaining members in line with the retention strategy to members that have cancelled or have requested cancelation of their membership.
- Do the best work of your life by enabling experiences that help people live an active life
- To focus on giving members an irresistible experience
- To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
- Our retention advisors are responsible for handling cancelled memberships telephonically or via written correspondence
- It is their responsibility to retain clients by using the in-house NLP sales methodology and ensure these clients remain part of the Virgin Active family
- Dealing with member queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality and performance standard. All dealings with members must be in alignment with the company culture and values
- Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered
We can’t live without…
- Matric or equivalent qualification
- Up to 3 years’ experience as sales or retentions representative or similar sales role
- Proven track record of successfully meeting sales budgets preferably over the phone
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Must be able to converse, read and understand English
- Excellent communication and interpersonal skills
- Must be resilient to handle customer rejection
- The ability to multitask is essential, as the role requires seamlessly switching between multiple systems while assisting customers, as well as frequently transitioning between communication channels, from voice calls to written interactions
- Adaptability (must be able to adapt to a faced paced, challenging environment)
- Be curious
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
New Job Alerts
SPARK Schools
High School Natural Science & Technology (SP) - SPARK Rivonia High - 2025
Rivonia
FULL TIME
December 4, 2024
View Job DescriptionOdity Cape Town
Dutch Customer Service Brand Ambassador
Cape Town
FULL TIME
December 4, 2024
View Job Description
Novo Nordisk
Director Legal, Ethics, Compliance and Quality
Johannesburg
December 4, 2024
View Job DescriptionMomentum Insure Company Limited
Senior Java Developer
Centurion
FULL TIME
December 4, 2024
View Job Description
Jotun Group
Sales Specialist - Infrastructure
Durban
FULL TIME
December 4, 2024
View Job Description
Corporate Traveller
Customer Success Manager (CSM)- RSA
FULL TIME
December 4, 2024
View Job DescriptionLooking for similar job?
Innovative Acquisitions International
Instore Sales Agents
Thohoyandou
FULL TIME
November 30, 2024
View Job Description
Virgin Active South Africa (Pty) Ltd
Customer Service Agent
Cape Town
FULL TIME
November 29, 2024
View Job Description
Virgin Active South Africa (Pty) Ltd
Central Sales Contact Centre Agent
Cape Town
FULL TIME
November 28, 2024
View Job Description
Mr Price Group
Call Centre Agent (new accounts) - Mr Price Money
Durban
November 27, 2024
View Job DescriptionMama Money
Senior Customer Retention Data Analyst
Cape Town
FULL TIME
December 2, 2024
View Job DescriptionSee What’s New: Virgin Active South Africa (Pty) Ltd Job Opportunities
Virgin Active South Africa (Pty) Ltd
Sales Consulant
Nelspruit
FULL TIME
December 3, 2024
View Job Description
Virgin Active South Africa (Pty) Ltd
Maintenance Operator
Hillcrest
FULL TIME
December 3, 2024
View Job Description
Virgin Active South Africa (Pty) Ltd
Service Ambassador - 45 Hours
Johannesburg
FULL TIME
December 3, 2024
View Job Description
Virgin Active South Africa (Pty) Ltd
Assistant Club General Manager - Old Eds
Johannesburg
FULL TIME
December 3, 2024
View Job Description
Virgin Active South Africa (Pty) Ltd
Sales Consultant - Claremont
Cape Town
FULL TIME
December 2, 2024
View Job DescriptionNew Job Alerts
SPARK Schools
High School Natural Science & Technology (SP) - SPARK Rivonia High - 2025
Rivonia
FULL TIME
December 4, 2024
View Job DescriptionOdity Cape Town
Dutch Customer Service Brand Ambassador
Cape Town
FULL TIME
December 4, 2024
View Job Description
Novo Nordisk
Director Legal, Ethics, Compliance and Quality
Johannesburg
December 4, 2024
View Job DescriptionMomentum Insure Company Limited
Senior Java Developer
Centurion
FULL TIME
December 4, 2024
View Job Description
Jotun Group
Sales Specialist - Infrastructure
Durban
FULL TIME
December 4, 2024
View Job Description
Corporate Traveller
Customer Success Manager (CSM)- RSA
FULL TIME
December 4, 2024
View Job Description