P14412 Phlebotomy Lead - Queenstown Phlebotomy Lead - Queenstown 2024/12/10 2024-11-27 Queenstown Queenstown Full-Time 40 5 day Work Week (South Africa) Responsible for the performance of the Care Centre team and the Care Centre’s day-to-day functioning, ensuring operational goals are met, and high-quality standards are maintained. Relevant HPCSA/SANC registration (Required), Relevant Phlebotomy or Nursing qualification (Required) 3 or more years’ experience as a Phlebotomist or similar position within a Pathology environment., Advanced understanding of phlebotomy procedures, Basic knowledge of MS Outlook, Basic knowledge of MS Windows, Basic knowledge of Excel, Knowledge of OSH act Actively support People Management and other Central Support strategies and initiatives by ensuring both administrative and practical implementation of all business processes, policies and procedures., Conduct investigations relevant to direct reports and act as the complainant in disciplinary enquiries in collaboration with the People Partner., Create a positive and inspiring team culture within the Care Centre to ensure operational goals are met and high-quality standards are maintained., Ensure that direct reports execute Workday tasks/processes as and when requested by relevant support services teams., Identify improvement opportunities on-site and provide feedback to the Area Phlebotomy Manager., Identify soft skills development needs within the team and liaise with the Area Phlebotomy Manager to ensure the team receives the relevant development/coaching to deliver on operational goals, high-quality standards and exceptional customer service., Identify technical training needs within the team and liaise with the Area Phlebotomy Manager to ensure the team receives the relevant training/mentoring to deliver on high-quality standards., Maintain and improve employees' performance in line with the BU and the organisation’s objectives by identifying employee goals, defining performance measurement, providing constructive performance feedback and appropriately addressing non-performance., Manage all Quality Control procedures in the Care Centre to ensure best practices are upheld. , Manage the Care Centre's overall expenses/budget (including MM and overtime) and ensure the correct allocation of funds., Monitor the team productivity and overall operational performance of the Care Centre and document/report monthly to the Area Phlebotomy Manager., Organise the workflow, schedule rosters, plan/approve leave, and appropriately delegate tasks where required to ensure operational goals are met and high-quality standards are maintained., Perform relevant technical and operational Care Centre tasks (and routine phlebotomy work where required) to support the efficient day-to-day functioning of the Care Centre., Regularly communicate the operational goals and vision to the team and ensure the team understands the goal and standard at which tasks should be delivered., Resolve problems and complaints on-site to ensure efficient operation in the Care Centre and escalate to Area Phlebotomy Manager as required., Responsible for the acquisition process (CV screening, interviewing and selection) and ensuring skilled and competent workforce capacity to meet operational goals and maintain high-quality standards., Train, onboard and help new employees adjust to the social and performance aspects of their position so they can quickly become productive, contributing team members., Update and maintain your own knowledge and understanding of the most recent people practices (people motivation and development, mentoring, performance management) and ensure the effective implementation thereof.