• Develop and Nurture Partner Relationships: Cultivate and maintain strong relationships with existing partners in South Africa, focusing on operational excellence and strategic growth.
• Strategize Partner Business Development: Craft and execute partner business strategies to scale Genesys solutions and capabilities through our South African partner network.
• Provide Operational Support: Ensure partners have the necessary tools, resources, and knowledge to effectively market and sell Genesys solutions.
• Collaborate on Business Plans: Work with partners to develop detailed business plans, including operational processes, sales targets, and go-to-market strategies.
• Streamline Onboarding and Training: Coordinate with internal teams to optimize partner onboarding, training, and enablement, fostering a high-performance partner ecosystem.
• Monitor Performance Metrics: Track and manage partner performance metrics, driving continuous improvement in sales and operational efficiency.
• Integrate Partner Feedback: Facilitate the integration of partner feedback into product development and business processes to meet partner needs and deliver value.
• Manage Partnership Agreements: Negotiate and oversee partnership agreements, focusing on operational clauses that ensure smooth cooperation and mutual growth.
• Lead Operational Reviews: Organize and conduct regular operational reviews with partners to assess performance, identify areas for improvement, and align on future objectives.

• Define Operational Excellence: Take the lead in enhancing operational excellence within our partner ecosystem in South Africa.
• Collaborative Environment: Work with a dynamic team dedicated to innovation and excellence in customer engagement solutions.
• Impactful Role: Influence the success of our partners with your expertise and drive for results.
• Global Leader: Be part of a globally recognized company committed to technological advancement and market growth.

• Experience: Proven background in partner management, operations, or business development, especially within the Saa S or cloud-based solutions sector.
• Skills: Excellent organizational and project management abilities with a keen eye for detail.
• Interpersonal Abilities: Strong interpersonal skills with the capacity to build relationships, influence partners, and collaborate effectively.
• Professional Experience: Minimum of 5 years in partner operations or account management.
• Education: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field, or equivalent work experience.
• Travel: Willingness to travel up to 50% to engage with partners and internal teams.