Key Account Manager- Technology Sector Lead


Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.


DHL Global Forwarding has an opening for Key Account Manager- Technology Sector Lead in South Africa. In this specific position you will Execute global/regional Technology sector strategy on country level, manage relationship with CSI/MNC and win, retain and develop strategic Technology customers.


Join us in connecting people and improving lives!


In this Key Account Manager- Technology Sector Lead position

• You will manage the relationship of a defined number of CSI/MNC and SC customers and prospects in the Technology sector, serving as the primary contact for the customer and coordinating the account with regards to Trade Lane involvement.
• You will seek and prospect for Strategic Customer targets to win new customers in the Technology sector.
• You will ensure that Key Account activities are aligned with the global/regional Technology sector strategy.
• You will deliver the regional and country customer budget by maintaining a healthy pipeline, good contractual performance, and proactive thinking.
• You will work on regional customer initiatives and implement global business plan contents for the Technology sector.
• You will collect relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• You will coordinate with Program Managers on account planning, customer enquiries, and business reviews.
• You will consult regional/global sector Heads on potential solutions and best practices in relation to the Technology sector.
• You will maintain knowledge and awareness of competing products/services, discount, and pricing structures in the Technology sector, and how best to service and motivate key accounts to stay with the business.
• You will ensure that profitable sales volume and strategic objective targets are met through assessing, clarifying, and validating consumers’ needs on an ongoing basis.
• You will lead solution development for the identified improvement areas, coordinating the involvement of any relevant business personnel, and develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• You will take part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon.
• You will review target achievement and create reports for senior management.
• You will respond to customer enquiries/complaints.
• You will conduct high-quality presentations of the entire range of standardized products to customers.
• You will develop target lists of new business within the existing portfolio and continuously review and update the pipeline.
• You will negotiate with Technology customers on contractual terms of service provision that are aligned with corporate sales policy and procedures.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will prepare and realize planned sales calls, reporting activities, quotes, sales calls, and other information through the customer database system, i.e., Sales360.
• You will maintain Sales360 record keeping and estimate preparation and follow-ups.
• You will constantly improve your professional skills by attaining relevant certifications.

Now, here’s what we need from you.

• Good understanding of the Technology sector in the forwarding industry.
• Experience with customers
• Ability to identify customer needs by gathering information and building long term relationships.
• Ability to work in a team environment and transfer of knowledge to team members
• Ability to work under extreme pressure with minimal supervision.
• Ability to communicate effectively on all levels
• Ability to use initiative and be a self-starter
• Creativity and problem-solving capabilities

• Ability to use sound judgment, manage risk and anticipate impact on overall business
• Minimum of 4 years in working experience in a marketing/operations/ sales position.
• A bachelor’s degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field.
• Matric is a requirement
• Preferable tertiary education including diploma an advantage.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?


We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html


Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.


We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility


DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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