• Audit and review the end-to-end operational processes to map the current state and define the future state opportunities.
• Help to improve performance, efficiency and stability by documenting and defining the business problem using data and metrics.
• Support requirements gathering and definition on projects to improve our operational and commercial capabilities.
• Write well thought out, clear and detailed user stories with acceptance criteria and communicate to different partners
• Collaborate with global Project, Product, Tech and Operations teams to evaluate solutions and ensure accurate delivery of business requirements.
• Brief Product owners and developers on your requirements and work closely with them to create realistic plans to deliver against the deadline
• Contribute to the establishment of best practices for technical and automation business analysis processes
• Establish and nurture collaboration with Product and Operations Business Analysts, Technology and Product Owners

• Develop analyses and documentation in a collaborative way, communicating effectively and efficiently with Operations business as usual and project teams
• Understanding of agile Project Management methodologies and software development processes
• Understanding technical, automation and operational needs as they relate to a potential business change or transformation.
• Good facilitation skills coupled with analytical ability to elicit critical information
• Good communication skills, with an ability to translate data into actionable insights
• Able to appropriately challenge what, why and how things are.
• Use decision analysis methods to define the problem and formulate the requirements or processes
• Able to define technical, automation and operational needs and solutions using problem-solving techniques
• Gathering, identifying, and documenting technical and operational functional and non-functional requirements
• Ability to handle multiple activities simultaneously, prioritising tasks to meet goals
• Leverage data analysis and visualization tools (e.g., Power BI, Tableau) to produce actionable insights that guide business decisions
• Supporting the Technology and Automations teams with process mapping to establish best practises
• Support automation initiatives through low-code/no-code platforms and RPA tools (e.g., Microsoft Power Platform, Ui Path).
• Collaborate with data science teams to integrate AI-driven models (e.g., Microsoft Document AI, NLP) into processes, enhancing operational efficiency and supporting data-informed automation solutions.
• Collaborative and adaptable with the ability to work effectively within different cultural and technical environments.
• Inquisitive, with critical thinking, and demonstrate genuine passion for consumer behaviour.

• Minimum of 5 years of business analyst experience
• Experience in platforms, applications and automation initiatives
• Proficiency in workflow automation and automation solutions
• Ability to transform and modernize legacy systems through automation and technology upgrades
• Skilled in Agile methodologies for sprint planning, management, and iterative development
• Possesses full business proficiency in English (B2 Level Minimum).
• Thorough approach to business analysis
• Experience in generating process documentation and reports
• Ability to support the management of story backlog, story refinement and testing
• Knowledge of ADO, Jira, Microsoft suite of tools, and modelling tools (Visio, Lucid Charts)
• Experience within any of the following: market research, operations, technology, or retail

South Africa