Customer Service Representative

Essity is a leading global hygiene and health company which develops, produces and sells Health & Medical, Consumer Tissue and Professional Hygiene products and solutions and has a strong global presence.

About the Role

There is an opportunity for a Customer Services Representative to join our Customer Services team based in Pinetown, South Africa reporting to the Customer Service Manager. In this role the incumbent will be responsible for all front office customer engagement activities and administration.
Ensure that all calls and emails received are responded to timeously with clear communication presented to customers and internal stakeholders

We're looking for people who embody our values, who aren't afraid to challenge, innovate, move at fast pace, with attention to detail, and a passion for customer satisfaction. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do

• Main point of contact between business stakeholders, sales, customers and operational activity of the team;
  
• Inbound call center management of calls and emails on all queries related to orders, deliveries, credits and uplifts;
  
• Analysis and reporting on statistics related to nature of customer engagement and areas for improvement;
  
• Accurate, timeous response to customers on queries;
  
• Pride themselves on improving customer experience;
  
• E-commerce engagement with customers;
  
• Administrative roles on order entry tools to assist back-office team members;
  
• Management of all corporate mailbox – inbox dispatcher;
  
• Work cross functionally within the customer service team as the need arises.
  

Who You Are

• Must have matric with post matric qualification in relevant field of Customer Services, Supply Chain or Business Administration;
  
• Minimum of 3 years’ experience in a similar Customer Services or Administrator role, with experience in order processing, claims & returns and customer credits within a FMCG or medical device industry;
  
• Must be proficient Microsoft Office with SAP experience and understanding of Esker and EDI order tools and systems;
  
• Must have excellent verbal and written communication skills and be fluent in English;
  
• Must be punctual, organized with excellent attention to detail;
  
• Must be team player, flexible and able to work accurately at a fast pace.
  

What We Can Offer You

Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment. As an employee at Essity, you will belong to an organization where you feel valued and supported to grow, and challenged to generate business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us

Location

Pinetown, South Africa

Application End Date:

04 Dec 2024

Job Requisition ID:

Essity247711