Singapore Job Openings
CAREERS COMPASS CONSULTANTS PTE. LTD.
SENIOR SERVICE ENGINEER
Singapore
FULL TIME
November 29, 2024
- Manage Field Service Representatives, the regional schedule as well as the local Service organization business goals and objectives
- Work closely with his team of field service staff in Singapore and beyond, to schedule, dispatch & coordinate their work assignments, and resolve scheduling conflicts
- Make data-driven decisions based on reporting from the company’s CRM system (C4C)
- Disseminate information to the field and maintain intradepartmental communication through written correspondence and regular conference calls
- Ensure compliance of field service staff with safety and performance standards, company and department policies, as well as business objectives
- Develop service quality standards, skills certification criteria, performance objectives and metrics related to field service
- Monitor staff performance and initiate correction action to resolve performance deficiencies through coaching, training, motivating, and disciplining
- Travel with field service representatives on a periodic basis to evaluate and improve performance
- Solicit customer feedback on SLM Solutions service performance through regular telephone interviews, e-mail correspondence and customer site visits
- Evaluate service requirements of the install base and maintain regional assignments and proper resource allocation to ensure satisfactory customer response
- Maintain complete and accurate records of field service activities
- Analyze field service performance data,produce status and summary reports as required
- Establish policies and procedures for producing effective service response and problem resolution for SLM Solutions customers
- Provide direction to field service staff to ensure complete implementation and compliance with department processes
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