Saudi Arabia Job Openings
Giza Systems EG
Operation & Maintenance Engineer
Riyadh
December 2, 2024
Job Description
- Provide quick and effective assistance with information technology systems
- Systems configuration, troubleshooting for all IT components
- Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
- Work with L2 support engineers to provide customers with superior service.
- Represent [Giza] with professionalism and integrity while helping to advance our company mission.
- Manage infrastructure and ensure its availability, reliability, and scalability.
- Updates the Team leader on the progress of work assigned and prepares and submits weekly progress reports.
- Completes the assigned tasks on time according to projects plans, keeps the assigned projects revenue collection on time.
- Undertakes the implementation, installation, and customization activities for customer projects as per assignment and guidance from the Collaboration solutions Manager.
- Undertakes the activities of integration between the contact center applications.
- Responsible for service level agreements which might include 24 X 7 commitments including the formal vacations in KSA. Follow the standard processes for handling the reported support requests using the corporate support tools such as the corporate contact center and ITSM
- Prepares the RCA documentation for his area and submits to the Team Leader
Personal Skills
- MS Office administrator
- Strong troubleshooting skills and experience in resolving complex technical issues.
- Excellent communication and interpersonal skills.
Education
- Bachelor’s degree in computer science, Information Technology, or a related field.
Technical Skills
- Troubleshooting Skills.
- Network and Security Basics (Cisco \\ Palo Alto)
- Familiar with Contact Centers Environment.
- Ability to diagnose and resolve a variety of technical issues
- Team-oriented mindset with an openness to constructive feedback.
- Experience working as an IT help desk technician or in a similar customer support role.
- Voice systems background.
- Deal with cloud solutions.
- MS Office administrator.
- Strong troubleshooting skills and experience in resolving complex technical issues.
- Excellent communication and interpersonal skills.
Job Details
Preferred Candidate
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