Saudi Arabia Job Openings
MSC Mediterranean Shipping Company S.A.
Export Customer Service Officer / Coordinator
Dammam
November 27, 2024
Export Customer Service Officer / Coordinator
We are searching for an experienced Export Customer Service Officer / Coordinator at our MSC Saudi Arabia - Ad Dammam facility.
Primary Duties and Responsibilities:
Responsible for responding to customer inquiries, complaints, and feedback.
They must be able to communicate clearly and effectively with customers, both verbally and in writing. (Related to invoicing and rate retrieval)
Must have a thorough understanding of the company's products, services, policies, and procedures.
They must be able to provide accurate and up-to-date information to customers.
Must be able to handle customer complaints and grievances in a professional and courteous manner.
They must be able to listen to the customer's concerns, address their issues, and find solutions to their problems. (Related to invoicing and rate retrieval)
Must maintain accurate records of customer internal and external (complaints, feedback and taken Action).
Coordinate with other departments: must work closely with other departments, such as sales, logistics, finance, and operations, to ensure that customer needs are met.
Monitor customer satisfaction by arranging a report for the invoice accuracy.
Responsible for Handling the customer bookings from for the rate fetching and manual chargers before the sailing and the invoicing.
Ensure following MSC deadlines and following the cutoff agreed with the customers.
Maintain a high level of accuracy for all functions with ensuring a clear audit trail is recorded.
Enhance knowledge of services, as well as legislation and maritime rules & regulations
Educate customer, when they are not meeting our requirement on time.
Ready for backup to cover any missing spot in the team.
Queries to be clarified and completed on timely manner.
Ensure Release the CRO and manifest to the customer for shipment with valid rate.
Follow up with SSC and Sales for rate filing.
Follow up with customer focal contact and Sales for additional charges and payment on the booking stage.
Follow up with customer focal contact and Sales for invoice company on the booking stage.
Ensure manual chargers are updated.
Ensure DG shipment HAZ charger are updated.
Ensure NMC chargers are updated as per the customer request.
Ensure checking rate validity before the loading.
Ensure rate are OK before the sailing.
Ensure daily checking MFTC report.
Minimize EMC TUP error to 0.
Ensure release accurate invoice upon the vessel sailing.
Have experience OVA.
Aware of the Export process from A to Z.
Aware of CRO, manifest, EMC, BL release, handling DG shipment.
Aware of Spilt, Merge BLs.
Solve after sailing cases.
Aware of MYMSC bookings.
Aware of handling special equipment's.
Ensure Knowledge of 365 service support tool and follow up on the case till issue solved.
Any other tasks assigned by the director manager.
Required Qualifications:
1-Minimum Qualification: Bachelor’s degree in related field.
2-Minimum Experience: A minimum of 2+years’ experience in accounting or customer Service
3-Technical Competencies (Knowledge, Skills & Abilities) Excellent Communication & social skills.
Excellent interpersonal skills.
Excellent Microsoft Office.
Excellent written and spoken English.
Behavioral Competencies and pay attention to details
Should have experience in handling Export documentation job.
Maintain KPI’s update.
Reporting on time.
Ability to work under pressure.
Proactive and responsible and able to improve process
Problem Solving.
Teamwork.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
We are searching for an experienced Export Customer Service Officer / Coordinator at our MSC Saudi Arabia - Ad Dammam facility.
Primary Duties and Responsibilities:
Responsible for responding to customer inquiries, complaints, and feedback.
They must be able to communicate clearly and effectively with customers, both verbally and in writing. (Related to invoicing and rate retrieval)
Must have a thorough understanding of the company's products, services, policies, and procedures.
They must be able to provide accurate and up-to-date information to customers.
Must be able to handle customer complaints and grievances in a professional and courteous manner.
They must be able to listen to the customer's concerns, address their issues, and find solutions to their problems. (Related to invoicing and rate retrieval)
Must maintain accurate records of customer internal and external (complaints, feedback and taken Action).
Coordinate with other departments: must work closely with other departments, such as sales, logistics, finance, and operations, to ensure that customer needs are met.
Monitor customer satisfaction by arranging a report for the invoice accuracy.
Responsible for Handling the customer bookings from for the rate fetching and manual chargers before the sailing and the invoicing.
Ensure following MSC deadlines and following the cutoff agreed with the customers.
Maintain a high level of accuracy for all functions with ensuring a clear audit trail is recorded.
Enhance knowledge of services, as well as legislation and maritime rules & regulations
Educate customer, when they are not meeting our requirement on time.
Ready for backup to cover any missing spot in the team.
Queries to be clarified and completed on timely manner.
Ensure Release the CRO and manifest to the customer for shipment with valid rate.
Follow up with SSC and Sales for rate filing.
Follow up with customer focal contact and Sales for additional charges and payment on the booking stage.
Follow up with customer focal contact and Sales for invoice company on the booking stage.
Ensure manual chargers are updated.
Ensure DG shipment HAZ charger are updated.
Ensure NMC chargers are updated as per the customer request.
Ensure checking rate validity before the loading.
Ensure rate are OK before the sailing.
Ensure daily checking MFTC report.
Minimize EMC TUP error to 0.
Ensure release accurate invoice upon the vessel sailing.
Have experience OVA.
Aware of the Export process from A to Z.
Aware of CRO, manifest, EMC, BL release, handling DG shipment.
Aware of Spilt, Merge BLs.
Solve after sailing cases.
Aware of MYMSC bookings.
Aware of handling special equipment's.
Ensure Knowledge of 365 service support tool and follow up on the case till issue solved.
Any other tasks assigned by the director manager.
Required Qualifications:
1-Minimum Qualification: Bachelor’s degree in related field.
2-Minimum Experience: A minimum of 2+years’ experience in accounting or customer Service
3-Technical Competencies (Knowledge, Skills & Abilities) Excellent Communication & social skills.
Excellent interpersonal skills.
Excellent Microsoft Office.
Excellent written and spoken English.
Behavioral Competencies and pay attention to details
Should have experience in handling Export documentation job.
Maintain KPI’s update.
Reporting on time.
Ability to work under pressure.
Proactive and responsible and able to improve process
Problem Solving.
Teamwork.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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