Customer Service TrainerThe CS Trainer is responsible for all activities that aim to facilitate the training process, including creating training materials; monitoring and supporting the continuous development of all CS teams; and delivering any kind of cross-team trainings to stakeholders from other departments if needed.

You will:

• Provide CS related training to all employees based on requests, and answer CS knowledge related questions.
• Ensure the quality of training conducted by 1st Line BPO Trainers, provide feedback to the BPO trainers and BPO managers after the training sessions;
• Create effective & inclusive diversity training models and materials, and host training or workshops proactively and creatively, or per requests from all stakeholders;
• Provide feedback to the process specialist with new process updates;
• Share and deploy updates regarding the Customer Service in the best viable way;
• Assess the internal knowledge and collect results for future developments;
• Collect and answer training or process related questions from stakeholders.

We offer:

• Naturally, you will receive a salary that matches your work experience
• 23 vacation days per year
• Meal tickets
• Private medical subscription
• 20% discount on all vida XL products
• Vacation vouchers
• Discount on ESX Subscription
• Opportunities to develop yourself

We ask:

• Understands customer needs and tailors training to diverse learning styles.
• Delivers clear, motivating, and well-organized training sessions.
• Creates innovative solutions and maintains high standards in training.
• Provides constructive feedback and encourages continuous development in trainees.
• It is also important that you live in Romania and are allowed to work in Romania, otherwise you will not be able to join our team;

Why vida XL

vida XL is a major player in the ever-growing world of e-commerce. Since our foundation in 2006, we've expanded our global reach, serving millions of customers with a vast selection of products for every aspect of their lives. Our bold and down-to-earth approach sets us apart. We embrace challenges, take chances, and try new things every day, all with the goal of providing the best possible experience for our customers.


We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leader.


Join us to grow XL!

Want to join us?