Poland Job Openings

HITACHI ENERGY POLAND SP. Z O.O.

Specjalista ds Systemów Jakości

Łódź

FULL TIME

November 25, 2024

Description
Lead customer complaint resolution process, including communication with customers, initialize and lead corrective actions at factory, 8D reporting and statistics.

Your responsibilities:
  • The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer,
  • Analyze quality issues, initiate and lead quality projects, define improvements and corrective actions,
  • Create, implement and sustain quality standards, ensure compatibility of the product and processes with customer requirements, standards and other arrangements,
  • Assist with the creation, implementation and ensure conformance with instructions, guidelines and procedures,
  • Participate in system, process and products audits and other quality certifications,
  • Initiation and supervision over the reporting non-conformities / complaints to the suppliers,
  • Readiness for travelling within Europe.

Your background:
  • Preferred technical degree (Quality Management, Electrical or Mechanical Engineering),
  • 2-3 years of experience on similar position in production area would be an asset,
  • Experience in quality management methods, quality tools and measurements systems,
  • Knowledge of Lean Six Sigma methods and problem solving/root cause analysis,
  • Experience in ERP systems (SAP), Power BI,
  • Good knowledge of English - communication in an international environment, documentation in English,
  • Detail oriented, analytical skills,
  • Well organized/good organizational skills,
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