Poland Job Openings
Unilever
Customer Operations Lead Poland (Supply Chain Manager)
November 27, 2024
Function: Supply Chain – Customer Operations
Scope: Poland
Location: Warsaw, Warsaw
Please remember to attach your completed Talent Card together with CV.
Within Unilever Supply Chain, Customer Operations is a go to market function which involves managing and optimizing the processes and activities that directly impact customer interactions and satisfaction. The Supply Chain Manager manages the operation of Customer Experience and Physical Operations while coordinates the E2E demand plan and demand fulfilment of the market (in matrix with the Integrated Plan Directors per BU). The Supply Chain Manager is a main Supply Chain interface to the Business Units in the countries and business partnering Customer Development managers.
JOB PURPOSE
The Supply Chain Manager for POLAND focused on operational responsibility for brilliant Customer collaboration, service, logistics, order to cash for customers. Leads to program to get Poland to be the #1 Supplier for our Poland customers. Single point of accountability for Customer Operations in the market. The business in Poland is embarking on the next phase of their i Ops journey migrating to UL standard i Ops Tech landscape and organisational set-up. Accountable for implementation and finalization of the i Ops program. The role Leads the team that unlocks market value through integrated processes, hubs and partners. Business partners CD in the market and member of the country board. Business partnering business team to maximize turnover from SC network. Active member of the Customer Operations LT for Europe able to lead cross markets programs.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
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Owns the E2E demand plan and demand fulfilment of the market (in matrix with the Integrated Plan Directors per BU) - from order to dispatch to the Customer and tracks performance outcomes with the market. Lead the Op Ex LT in market.
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Accountable for Customer experience. Interacts with customers from trade promotion management, multiyear customer collaboration program for #1 Supplier, order taking to cash collection.
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Accountable for supporting the creation of customer business plans, which once agreed by CD, are executed through guardrails. Accountable for the management of the penalties budget, ensure proper execution of the negotiations.
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Accountable for customer operations and trade promotion management within guardrails.
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Identifies operational risks that impact growth and cost and provides insights that can be turned into workable solutions.
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Accountable with logistics to deliver OTIF to customers, joint work on Cost to Serve, ensuring collaboration of Customer Service and logistics to drive service, value unlocks and the carbon neutral agenda for logistics with partners and customers.
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Drive the logistic transformation in market where relevant.
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Work jointly with BU on repacking, develop new capabilities where needed, and develop 1 to 3 years savings plans.
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Accountable for master data management; implements policies and delivers required financial controls.
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Lead process improvements and change management as part of digital and transformation programs.
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Adheres to defined guardrails and executes the cost-to-serve strategy.
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Deliver i Ops transformation OTIF together with global capability & tech teams.
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Holds IOPS/hub partners accountable in close collaboration with PDN – innovating to create value within a global framework.
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Ensure a strong #1 Supplier program and proactive customer relations and programs.
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Ensure a smooth transition and separation of the IC business in Poland.
WHAT YOU WILL NEED TO SUCCEED
Experiences & Qualifications
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8+ years of experience.
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Experience in different areas of SC across Make, Source, Plan, Deliver – multifunctional & international experience (CD, Finance, Marketing, R&D) is beneficial.
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Experience in leading large teams.
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Experience in being a Change Leader – leading diverse teams in landing transformational program.
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Outcome-driven with proven track record in driving results across the ecosystem.
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High business acumen - good understanding of end-to-end process and key cycles with the local business.
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Track record in ‘Operations’; and creating value with Partners.
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Strategic thinker – Should be able to think "bigger picture" in how we address business challenges.
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Highly Influential with a key strength in storytelling and proven business acumen who can engage well at all levels and steer the LT and other decision-makers to drive value for the business.
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Viewed as top talent.
Skills
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Strategy and goal setting.
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Driving improvement agenda.
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Stakeholder management & Communication skills.
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Leadership and coaching skills.
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Project management.
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Continues improvement skills.
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Ability to deal with 3rd parties.
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Risk management.
Leadership
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You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
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You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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