SUMMARY
An opportunity has arisen for a passionate and detail-oriented People Services Specialist to join our Regional Team. In this role you will play a critical role in providing timely People Services function, Philippines as primary Markets and the rest of APAC Markets, as needed. Your commitment to fostering a positive workplace culture and helping customers and stakeholders navigate their HR needs will be essential to our success.

ESSENTIAL DUTIES
responsibilities will include but are not limited to the following:

• Provide quality and self-service transactional, administrative and support services for employee lifecycle through various intake channels in accordance to established guidelines and business processes.
• Verify data completeness required to process manual personal employee and organizational transactions.
• Logs queries and updates, creates case management record and ensure closure of case. • Proactively follow-up on requests not immediately completed and retain ownership of requests by maintaining privacy, confidentiality and security policies that focus on providing exceptional service.
• Perform operational transaction support duties using appropriate resources and follow-up accordingly in a timely manner including appropriate documentation.
• Support in implementation of governance policies and procedures to ensure transactions are in adherence to established guidelines and business processes.
• Collaborate closely with various levels within the People Services teams and other HR colleagues to resolve escalated issues and consistently meet key performance metrics including service level agreements to deliver service excellence.
• Demonstrate customer understanding through resolution ownership and anticipating needs.
• Develop and maintain working knowledge of guidelines, business processes and systems.
• Performs other related duties as assigned.
• Continuously identify areas of improvement and communicate suggestions to managers as appropriate.

QUALIFICATIONS
EXPERIENCE

• Minimum 2 years’ experience in HR/HRIS administration
• Experience working in a fast paced and busy environment, Shared Services a plus.
• Experience working with Success Factor – advantage but not mandatory.
• Experience working on Service now or Zendesk or any ticketing system - advantage
• Experience of local employment laws and HR practices - advantage. • Can operate in a Hybrid set-up.
• Can work 8am to 5pm shift, M-F (Manila time)

KNOWLEDGE, SKILLS, AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Knowledge

• Strong knowledge of local employment laws and HR practices, Exposure/Knowledge of HR practices, a plus
• Skills
• Proficient with Microsoft Office Suite or related software.
• Abilities
• Excellent verbal and written communication skills.
• Strong interpersonal and technical support skills.
• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong knowledge of local employment laws and HR practices.
• Ability to keep information confidential