As we continue to grow, we are on the lookout for talented individuals who not only possess the right skills and qualifications but also align with our values and contribute to the unique fabric of our organization.
YOU DESERVE THE BEST - Enjoy these Perks!

• Comprehensive day 1 HMO with 10K medical reimbursement
• Additional HMO coverage for your family + dental coverage
• Free annual Flu vaccine
• Continuous career development and certifications
• Travel & training opportunity overseas
• Regular awards and recognitions
• Comprehensive life insurance
• 24 Paid time offs (with Annual leave conversion)
• Annual appraisal based on merits
• Free daily meals (free breakfast on Mondays & free treats on Fridays)
• Regular engaging company events & promotes work life balance
• Accessible office sites -- BGC, Alabang and Eastwood
• Employee referral programs

About the Role:
As an Employee Relations Officer, you will support the Employee Relations Lead in implementing employee relations initiatives, case management, and discipline management processes. This position involves close collaboration with the Employee Relations Lead, HR team, Operations, and other stakeholders to promote a harmonious and productive work environment.
Employee Relations:

• Support the Employee Relations Lead in implementing engagement and retention initiatives like FGDs, one-on-ones, coaching, and employee disputes and issues consultation.
• Assist in the events, rewards, and wellness activities to boost satisfaction and retention.
• Conduct one-on-ones, focus groups, and temp-checks to gather insight and feedback.
• Gather and organize survey data for analysis and action planning.
• Handles disciplinary cases by preparing documentation, drafting corrective action notices, and assisting in investigations – in coordination and with approval from Lead
• Ensure timely documentation and tracking of cases, maintaining records to ensure compliance with company policies and Philippine Labor Law.
• Collaborate with the Employee Relations Lead to ensure fair and consistent application of disciplinary actions.
• Assist in managing administrative processes related to disciplinary actions, helping to ensure adherence to due process and legal requirements.
• Act as a point of contact for employee concerns, providing guidance on HR policies and maintaining clear communication with Operations and other departments.
• Conduct exit interviews, analyze findings, and assist in reporting insights to aid in retention improvements.
• Support compliance by preparing documentation for regulatory requirements, attending hearings with government agencies, and maintaining accurate records for employee relations matters.
• Facilitates and conducts learning sessions that is relevant in employee conflict resolution, employee rights, company policies and workplace culture
• Work with leadership to support implementation and reinforcement of organizational changes and others

HR Admin, Compensation and Benefits, Engagement:

• Tickets and Database Management – ER and EE cases
• Assist in administrative HR functions, if needed
• Other Adhoc HR tasks

What you’ll bring in:

• Proven working experience as HR Employee Relation or equivalent in a BPO Set Up for at least 2 years
• Creativity and innovation in designing engaging employee experiences/events.
• People-oriented and results-driven
• Good organizational skills with the ability to manage multiple projects simultaneously.
• Excellent active listening, negotiation, and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• Ability to work effectively both independently and as part of a team.

We believe that our success lies in the passion, dedication, and talent of our team members. If you are ready to contribute your skills and ideas to a vibrant and forward-thinking organization, we encourage you to apply.
Job Types: Full-time, Permanent
Pay: Php25,000.00 - Php35,000.00 per month
Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary
• Anniversary bonus
• Performance bonus

Ability to commute/relocate:

• Taguig City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Employee Relations: 2 years (Preferred)
• BPO/Offshoring/Outsourcing: 3 years (Preferred)

Willingness to travel:

• 100% (Preferred)