Philippines Job Openings

ManpowerGroup Philippines

Customer Service Professional | Hybrid

Makati City

FULL TIME

November 29, 2024

Qualifications:
  • Completed tertiary education
  • Open to fresh graduates
  • Experience in Customer Service
  • Excellent written and verbal communication skills in English and proficiency in a 2nd language
  • Excellent communication and persuasion skills; written, telephonic, and in person.
  • Attention to details, good time management and flexibility. Able to manage multiple tasks and meet deadlines. Able to handle multiple problems simultaneously.
  • Must be proficient in MS Word, Excel, Power Point, Internet navigation, and e mail systems.
Roles and Responsibilities:
  • Performs data entry tasks for both projects and day-to-day operations. Uses skills and knowledge to resolve complex customer relationship management issues that are escalated from all customer segments.
  • Receives inquiries from customers from various sources (phone, email, chat, online meeting, etc.) and answers questions and/or resolves individual problems promptly.
  • Coordinates and develops customer relationships by handling customer inquiries on such topics as website navigation, using software features, etc., opening new projects and supporting a smooth communication between customers and UL departments
  • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
  • Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project.
  • Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using but not limited to the Customer Relationship Management (CRM) system.
  • Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.
  • Actively participates in teams to continuously improve and drive quality into UL’s service to the customer. Proactively suggest improvements.
  • Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices
  • Performs other duties as required.
Job Type: Full-time
Pay: Php21,000.00 - Php25,000.00 per month
Benefits:
  • Health insurance
  • Life insurance
Schedule:
  • 8 hour shift
  • Shift system
Supplemental Pay:
  • 13th month salary
Education:
  • Bachelor's (Preferred)
Experience:
  • Customer Service Representative: 1 year (Preferred)
Language:
  • English (Preferred)
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