Technical Support:
Company Overview:
Team Ridemax Philippines is a leading distributor of high-quality automotive tires and accessories. We are dedicated to delivering exceptional customer service and ensuring that our products meet the highest standards of quality. We are looking for a Jr. Technical and Warranty Associate to provide technical support, assist with warranty claims, and help maintain the integrity of our products in the market.
Job Summary:
The Jr. Technical and Warranty Associate will be responsible for assisting with product-related inquiries, providing technical support to customers, and managing warranty claims for tires and automotive accessories. This role requires a strong understanding of automotive products, customer service skills, and attention to detail.
Key Responsibilities:

• Provide technical assistance to customers, dealers, and internal teams regarding product specifications, installation, maintenance, and performance.
• Assist in troubleshooting technical issues related to tires and automotive accessories, ensuring clear communication and solutions.
• Conduct product training sessions for internal teams or customers on product usage, installation procedures, and safety standards.

Warranty Management:

• Assist in managing warranty claims for tires and automotive accessories, ensuring all claims are processed according to company policy and procedures.
• Evaluate and inspect returned products to determine the validity of warranty claims, ensuring compliance with warranty terms and conditions.
• Coordinate with the warehouse and logistics team to process returns, replacements, and repairs efficiently.
• Maintain accurate records of warranty claims, including customer details, product information, and resolution status.
• Customer Service and Communication:
• Respond to customer inquiries related to product defects, warranty claims, and technical support, ensuring a timely and professional response.
• Communicate effectively with customers, explaining warranty policies, technical information, and troubleshooting procedures.
• Work with the sales and customer service teams to resolve any product-related issues or complaints.

Product Quality Monitoring:

• Collaborate with the quality control team to report and escalate recurring issues or defects in products.
• Assist in conducting product inspections and testing to ensure compliance with quality standards before products are distributed.
• Maintain knowledge of the latest industry standards, regulations, and best practices related to automotive tires and accessories.

Documentation and Reporting:

• Prepare and maintain warranty documentation, including claims forms, inspection reports, and customer feedback.
• Generate reports on warranty trends, technical issues, and product performance to provide insights to the management team.
• Keep track of warranty claim statistics, identifying patterns and suggesting improvements to reduce claims.

Product Returns and Replacement Processing:

• Coordinate with customers and dealers on the logistics of returning faulty products and issuing replacements or refunds.
• Ensure the return process is efficient, ensuring minimal impact on customer satisfaction and business operations.

Collaboration with Other Departments:

• Work closely with the sales and marketing teams to provide technical expertise in product promotions, training, and communications.
• Collaborate with the logistics team to manage inventory of returned products and coordinate the proper handling of warranty items.

Required Qualifications:

• Bachelor’s degree in Engineering, Automotive Technology, Business, or a related field.
• At least 1-2 years of experience in technical support, warranty management, or customer service (experience in the automotive or tire industry is a plus).
• Strong technical knowledge of automotive products, especially tires and accessories.
• Basic understanding of warranty policies, product specifications, and customer service best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications:

• Knowledge of automotive repair and maintenance procedures is a plus.
• Basic knowledge of tire performance, specifications, and safety standards.

Working Conditions:

• Full-time position
• Office-based with occasional travel to customer sites or dealerships for product inspections, troubleshooting, or training.
• Opportunity to work with a growing team in the automotive industry.

Job Types: Full-time, Permanent
Pay: Php20,000.00 - Php25,000.00 per month
Benefits:

• On-site parking
• Paid training
• Transportation service provided

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary