Philippines Job Openings
APL Logistics Philippines Inc
Associate, Customer Service and Support for Global Logistics
Pasig City
FULL TIME
December 2, 2024
- Handle more complex origins and tasks in the team.
- Super back-up in the team when workload increases, or HC is in short.
- Pilot to handle new system, new requirement, new process and projects.
- Coach new hires on operation knowledge and skill.
- Assist team lead to monitor daily operation status.
- Professional and comprehensive in account knowledge for all regions. Seek improvement opportunities, do case sharing and organize trainings to team.
- Initiate lean projects to improve process and efficiency and share with team.
- Offer cross support to another sections/department when necessary.
- Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met.
- Provide account with cost effective shipment plan via booking authorization.
- Book approved shipment with nominated carriers.
- Plan consolidated shipments and coordinate with warehouse on cargo deliveries.
- Update ACS123 system and coordinate with GSC for EDI and ASN transmission.
- Provide updates to shippers for any carrier related changes in the booked vessel.
- Process payment request for carrier origin charges and vendor invoices
- Monitor release of payment to carriers and vendor
- Provide proof of payments to carrier and secure SWB.
- Release non-negotiable FCR and BL to vendor to docs processing.
- Receive and check docs for accuracy and completeness before dispatching.
- Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/ or docs problems/delayed vessel etc).
- Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate final booking details/carrier or warehouse problems)
- Provide account with required reports (Daily booking report / tonnage/allocation/docs log control/vendor-compliant/monthly invoice summary, etc. as needed by the account)
- Provide customers with updates related to their shipments.
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
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