Examples of Duties

• Manages system security; sets-up new user accounts and passwords; sets up and grants access to storage, email, website, security cameras, buildings, and fuel depot; suspends access as appropriate.

• Maintains network connectivity; analyzes internal functionality and VPN connectivity; manages switches and network cabling; troubleshoots and makes repairs as needed. Oversees computer backup systems; creates and manages the use of backup and retrieval systems; develops and implements disaster recovery strategies.

• Manages workstation computers; conducts consistent analyses of computer systems and schedules updates or upgrades as needed.

• Manages computer hardware; installs new workstations; implements upgrades as needed.

• Manages CCTV camera system; verifies camera functionality; troubleshoots problems and schedules repairs.

• Maintains recorded video content.

• Operates audio-video equipment for streaming, recording, and broadcasting of City Council meetings, Civil Service meetings, Planning Board meetings, bid openings, etc.

• Sets-up virtual meetings and assists city staff in running meetings.

• Maintains and administers city fueling systems.

• Maintains and administers city cell phones.

• Analyzes and troubleshoots common technology problems.

• Maintains and administers help desk system knowledgebase to educate and train staff on how to troubleshoot basic technical issues and train how to use and site-based technology.

• Keeps knowledge base articles up to date.

• Utilizes help desk ticketing system to manage computer hardware and software problems, password resets, file restorations, new user set-ups, peripheral device repairs, and email public records requests.

• Performs related duties as assigned.

Typical Qualifications

• Associates degree from an accredited college or university with major course work in computer science or related field and four years' experience in clerical or customer service.

• Two (2) years' experience with supporting computer operating systems and hardware.

• A comparable amount of training and/or experience may be substituted for the minimum education/experience qualifications.

• Ability to pass all required background checks to obtain CJIS level 4 certification.

• Must maintain a CJIS level 4 certification at times during employment

• Possession of or ability to readily obtain a valid driver’s license issued by the State of Florida for the type of vehicle or equipment operated.

Supplemental Information

• Knowledge of network technologies, hardware, and software, including those related to servers, storage, data management, networking, wireless technology, cellular technology, personal computers, peripheral equipment, etc.

• Knowledge of information technology management and operational policies, procedures, and practices.

• Knowledge of security and disaster recovery principles.

• Knowledge of IT hardware and software installation, repair, and updating principles.

• A+ certification preferred.

• Skill in problem solving.

• Skill in trouble-shooting techniques for technology related issues.

• Skill in prioritizing and planning.

• Skill in interpersonal relations.

• Skill in oral and written communication.

• The work consists of varied information technology administration duties. Frequent changes to technology contribute to the complexity of the position. The work is typically conducted during the normal business week, Monday to Friday during daylight hours; The position will occasionally be responsible for covering on-call hours, as well as may need to come in early or stay late.

• The purpose of this position is to participate in the administration of the city’s information technology functions. Successful performance helps ensure the efficiency and effectiveness of all city operations.

• Contacts are typically with coworkers, other city personnel, elected and appointed officials, vendors, contractors, representatives of other organizations, other IT professionals, and the general public.

• Contacts are typically to exchange information, resolve problems, and provide services.

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and occasionally heavy objects, climbs ladders, and uses tools or equipment requiring a high degree of dexterity.

• The work is typically performed in an office.

• New Year's Day
• Martin Luther King Jr. Day
• Presidents' Day
• Memorial Day
• Juneteenth
• July 4th
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Friday After Thanksgiving
• Christmas Eve
• Christmas Day
• New Year's Eve
• Employee's Birthday

• Rough estimates are not necessarily exact.