Hiring (Onsite Job opportunity)
We are seeking a proactive and technically skilled Technical Support Engineer to join our Bahria 7 office (Rawalpindi, Pakistan). This shift-based role is ideal for someone who thrives on solving challenging problems, working collaboratively in a fast-paced environment, and ensuring the smooth operation of production systems.
Key Responsibilities:

• Monitor production environments using dashboards to anticipate and prevent potential issues.
• Troubleshoot, resolve and escalate technical issues effectively.
• Act as the first point of contact for technical queries, providing timely resolutions.
• Communicate technical concepts assertively and clearly, ensuring non-technical stakeholders understand critical information.
• Write basic Python or similar scripts to streamline workflows and solve technical challenges.
• Use collaboration tools like Jira, Microsoft Teams, and Azure Dev Ops to coordinate tasks and updates.

Participate in rotating shifts (PKST):

• - Shift 1: 5:00 PM - 2:00 AM
• - Shift 2: 1:00 AM - 10:00 AM
• - Shift 3: 9:00 AM - 6:00 PM

Required Qualifications:

• Strong problem-solving and analytical skills.
• Proficiency in English with excellent verbal and written communication abilities.
• Experience with monitoring tools and dashboards in production environments.
• Assertive and responsible, capable of independently addressing and resolving issues.
• Basic scripting knowledge in Python or a similar language.
• Bachelor in a Technical field; or business major with strong technical skills

Experience:
At least 2 years of prior experience.
Preferred Skills:

• Familiarity with online collaboration tools such as Jira, Microsoft Teams, and Azure Dev Ops.
• Experience in shift-based roles or a 24/7 support environment.

Compensation & Benefits:

• Competitive pay with great benefits.
• Direct remittance from the USA - saves tax.
• 13th Annual Bonus: Equivalent to up to one month's pay.
• Healthcare coverage for immediate family and parents.
• Daily meals are provided.
• Team-building activities and a friendly, supportive work environment.
• Bi-annual performance reviews (In Jan and July)

Why Join Us?
Be part of a team where your skills and dedication are valued, and enjoy opportunities to grow in a rewarding and collaborative environment. Apply now to embark on an exciting journey where every day brings new challenges and opportunities!
Send an email to hr@technevity.net
Job Type: Full-time