We are seeking a dedicated Assistant Manager to lead and support our customer service team. This role is vital to ensuring smooth operations, exceptional customer experiences, and efficient team performance in a dynamic, fast-paced environment.
Key Responsibilities:

• Supervise daily operations and ensure the support team delivers excellent customer service.
• Manage shift schedules to maintain optimal staffing levels during peak hours.
• Monitor team performance metrics such as response and resolution times, identifying and addressing areas for improvement.
• Handle escalated customer issues to ensure timely and effective resolutions.
• Collaborate with cross-functional teams to streamline operations and ensure seamless service.
• Assist in recruiting, onboarding, and training new team members while fostering ongoing development.

Qualifications:

• Proven experience in a leadership role within customer service or a related field.
• Strong problem-solving, organizational, and communication skills.
• Ability to manage staff, prioritize tasks, and perform under pressure.
• A commitment to enhancing the customer experience and team performance.

If you're a results-oriented professional with a passion for leadership and customer satisfaction, we’d love to hear from you.
To Apply: Please send your CVs to Careers@crumblepakistan.com
Job Type: Full-time