It is more than customer service! We are looking for a skilled Customer Excellence Specialist who is motivated by finding the best solutions for our customers. In this role, you will ensure the daily operations and planning of both national and international transport. Do you want continuously development and become part of a leading global logistics company?

Your Role

In the position as Customer Excellence Specialist, you will be responsible for ensuring excellent customer experiences by leveraging your knowledge and expertise. Your tasks will include cargo planning, solving and managing various logistics needs for customers, follow-up with customer and other involved parties, and relationship-building. In this role, you will contribute to continuously improving customer excellence by optimizing our transportation assignments.

Your Responsibilities

• Handle, coordinate, and organize customer transports/logistics operations according to customer requirements
• Act as an advisor and contribute to efficient and optimal transportation for our customers, with specific expertise in multimodal transport
• Dialogue with internal stakeholders involved in execution, in Norway and abroad
• Daily operational responsibility and continuous development of existing and future customer needs in collaboration with your colleagues
• Execute and ensure accurate deliveries, including expectation according to contracts, correct invoicing of assignments, and monitoring transportation for both domestic and international freight
• Follow up with customers and shippers through status meetings and regular dialogue
• Present freight calculations, shipping budgets, customer offers and organize delivery of assignments in collaboration with your colleagues.
• Responsible for handling and following up on complaints/deviations for your own customers/shipments.

Your Skills and Experiences

• Minimum 2 years of experience in the Project Logistics or Customer Service
• Education in a relevant field is advantageous
• Interest and experience in digital tools and platforms with the ability to adapt and quickly learn new systems and processes.
• Ability to find solutions where others see problems
• Collaborative and open personality to bring teams together and provide customer excellence.
• Structured and capable of handling multiple tasks simultaneously
• Ability to work independently but also succeed together with your colleagues
• Advanced in written and spoken Norwegian and English

Good Reasons to Join

Globally Leading Company - Join one of the world's leading logistics companies with a global network and numerous career development opportunities.Innovative Work Environment - With us, you will work in a competent and innovative environment where we constantly strive to improve our services and solutions.Competence Development - Here, you will have the opportunity for continuous learning and development through tailored training and steadily increasing responsibility.Work Environment - Become part of a supportive and engaged team that values collaboration and shared success. We have groups at each office that ensure professional and social gatherings and celebrations.Customer-Oriented Culture - With us, you will experience a culture that puts the customer first and strives to deliver the best service.Work-Life Balance - We offer flexible working arrangements and a good balance between work and leisure.
If this sounds like an interesting role and and you want to be part of our team, we would love to hear from you!

Application deadline 19.12.2024.

About Kuehne+Nagel
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT
Gudrun Johnson
gudrun.johnson@kuehne-nagel.com