• Coordinate and lead maintenance and modifications of the system in a timely manner.
• Supervises team on diagnoses, troubleshooting, repair, installation and commissioning of complex equipment and systems.
• Instructs customers in the operation - and if the site has customer technical personnel on site: the customer service team in the maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Ensure proper guidance is provided per contractual requirements.
• Coordinates and supervises the activities of onsite third-party teams and Subcontractors.
• Works in cooperation with subject matter experts to perform the installation, upgrade and troubleshooting activities and any other service activities.
• Coordinate with the Site General Manager, to establish and maintain the team shift schedule to ensure operational and other site activities are provided for.
• Manage technical projects (including major maintenances, Service Technical Bulletins, upgrades etc.) and ensure required resources are available as required.
• Ensure comprehensive and precise technical communication for shift handover.
• Proactively monitors the system and escalates to site management and/or 2nd level support, if abnormal operation/trends are identified.
• Ensures site team provides precise service reports and documentation with regards executed tasks, using defined company standards.
• Mentors and supervises the team on the quality of their provided documentation.
• Takes lead role when working with newer and less experienced colleagues, shares knowledge.

• Associates Degree and/or equivalent related experience.
• Sound knowledge in the overall applied theory of some of the following subsystems: High Vacuum Applications, Cryogenics and Superconducting Magnets, High Voltage / High Current applications, AC and DC, RF Power Delivery System, X-ray with Computed Tomography, Industrial Robotics and Motion Control, Industrial PLC Controls, Radiation Dosimetry.
• Capable of working on assignments that are of moderate difficulty, resolving issues or making recommendations.
• Requires no supervision in daily duties, and capable of providing supervision to FSE team members.
• Demonstrates strong leadership qualities.
• Sound knowledge of applicable software, IT system operation principles and design.
• Customer focused attitude.
• Articulate and skilled in interpersonal communication.
• Fluency in English, both written and spoken.

• Works in radiation-controlled area.
• Ability to access and work within confined spaces and heights.
• Ability for standing, sitting, or stooping for extended periods of time.

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