Nigeria Job Openings

QFA NIGERIA LTD

Customer Success Executive

Lagos

FULL TIME

November 7, 2024

● Manage relationships with customers to maintain overall customer health and growth.
● Meet and exceed retention goals.
● Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
● Be a spokesperson for the brands with the customer – share our digital transformation vision
● Maintain high customer satisfaction and ensure that customers act as the brands’ advocates.
● Organize and orchestrate cross functional resources to fulfill customer requirements, and proactively engage in helping customer business success.
● Participate in on-boarding activities and product demonstrations post purchase.
● Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.

● Telemarketing ( staffs are expected to cross sell and Upsell with targets given every month.
● Inbound calls
● Outbound calls
● Email Resolution
● Response to life chat ( Whatsapp,Google review).
● Be the first point of escalation for response to all our social media pages, escalated by the digital
marketer.

Job Type: Full-time
Pay: Up to ₦100,000.00 per month
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