About the role
Reporting to the Claims Manager, you’ll manage and assess claims according to company policies. You’ll review all relevant information, identify issues, and develop solutions before approving valid claims for payment.
You’ll use your experience to spot potential issues early and your problem-solving skills to provide potential solutions and areas for improvement.


Responsibilities:

• Review claims in accordance with the policy
• Offer detailed verbal and written guidance on all aspects of the policy wording related to any claims issues.
• Accurately assess claims and respond to claimants professionally, outlining the requirements for prompt settlement.
• Escalate any claims with issues or those exceeding authority limits.
• Monitor claim recovery and obtain recoverable amounts promptly.
• Give feedback to the Claims Manager and Head of Operations on adverse trends, frequent claims, or policy loopholes.
Provide feedback where appropriate on processes in place with a focus on efficiency and best practice

To grow and be successful in this role you will ideally bring the following

• Excellent interpersonal skills with proven ability to influence and enlist the support of all levels of staff.
• Proven ability to communicate information accurately and present ideas effectively to influence others.
• The capacity to gather, interpret, and evaluate intricate information from various sources to make informed decisions.
• A proactive and results-driven attitude with a proven track record of meeting deadlines.
• Skilled at navigating conflict, embracing change, and solving problems in a fast-paced environment.
A strong understanding of business principles and practical judgment.

Advantageous
Qualification in Claims Management

While we don’t expect you to have every single skill listed, if you possess the majority, we want to hear from you! Your unique talents could be just what we need to make our team even stronger.


Location
Auckland with flexible working options


Role Type
Permanent, Full Time


Benefits on offer when you join Chubb Life NZ

• Bonus + Stock Purchase options
• Flexible working
• Group Life and Healthcare Insurance
• Additional annual leave
Wellbeing subsidy and partner discounts

Why you’ll love working for Chubb Life
Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East.
At Chubb Life Insurance New Zealand, we're committed to providing high quality insurance products and services that help protect New Zealanders. Our people-centered culture is one of our greatest strengths, and we're constantly striving to improve our processes and services to meet our customers' needs.
Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected, and valued; where we wear our Rainbow Tick with pride.
Join us in making a difference by placing customers at the heart of the claims process. With your skills in clear communication, innovative problem-solving, and a strong commitment to continual growth, you can help shape an exceptional customer experience. If you're ready to take on this vital role, we invite you to apply today!


Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.