Tēnā koe. Nau mai ki te Kuratini Tuwhera.
Mō te tūnga | About the role
We are looking for a Customer Service Representative to add value to our Student Journey Centre. Our Customer Service Representatives play a vital first-point of contact for students and enquirers, and we are looking for an enthusiastic self-starter to join our motivated team. This is a fixed term role until the end of July 2025
The ideal candidate will have proven customer services or call centre skills and experience. Alternatively, you might be a recent graduate looking to take your next step in a high-performing organisation. Full training is provided.
The ideal candidate will have:

• Strong computer literacy skills, able to answer queries using a variety of channels including email, web chat and social media.
• Effective listening skills, a great telephone manner and the ability to empathise with enquirers from a wide variety of backgrounds.
• Excellent written and oral communication skills.

Ngā pūkenga mo te tūnga | What you will bring to the role
You will have a passion for impacting the lives of everyday people and seeing them achieve their educational goals and dreams. You will also constantly be striving to be the best you can be, just as our students do and you pride yourself on the quality of your work.
You will have:

• The ability to prioritise workload to make sure all enquiries are answered within expected timeframes.
• Attention to accuracy and be able to quickly assimilate information and provide enquirers with correct information at all times.

Mō mātou | About us
The Kuratini Tuwhera is Aotearoa New Zealand's leading distance and online learning provider. We are a subsidiary of Te Pūkenga (New Zealand Institute of Skills and Technology). We specialise in taking the learning to our students, focusing on enabling the success of approximately 30,000 students each year. We're a place where you can make a difference.
We offer a wide range of learning disciplines from Real Estate to Social Work, Construction and Education. From our Academic Staff Members to our Student Journey Centre, we ensure our students are at the heart of everything we do, every step of the way.
Ngā hua o tō tomo mai ki a mātou | Why you should join our team
We have a fantastic culture with a campus based in Lower Hutt. We offer our people free education (50% off for whanau), free car parking on campus, a modernised working environment, subsidised school holiday programmes for your children, free fitness classes, and an on-site café.
The work hours for this role are 9am - 5pm Monday-Friday at our Lower Hutt campus.
We are proud of our kaimahi and value every contribution from all of our people.
Tono mai | Apply now
If this role sounds like you, we would love to hear from you. Applications must be submitted online via our career's website. Contact Dominic Ellery dominic.ellery@openpolytechnic.ac.nz with any questions about the role. Applications close 11.00 pm 2nd December
Noho ora mai. Tēnā koe.