Are you an organizational expert and excellent communicator, looking for a new job within a dynamic international company? Then look no further because we might have a match!


Who are we?


Bizzdesign is a thriving Saa S company, that has been transforming industries for the past 24 years, headquartered in Paris (FR), Berlin (GE), Utrecht (NL), and Enschede (NL). We are a dedicated team of over 600 diverse individuals, representing over 25 nationalities, collaborating in over 19 countries.


At Bizzdesign, you will join a passionate team of international experts who are always ready to lend a helping hand. We offer an environment defined by integrity, low ego, problem-solving, and effective teamwork.


Our software platform plays a pivotal role in enabling global organizations, with many of them listed as Fortune 500 companies, to make informed decisions and drive change. Your work at Bizzdesign will have a tangible, worldwide impact in a constantly evolving landscape that demands continuous adaptation.


What impact will you make?


As a Project Planner at Bizzdesign, you will be reporting directly to the Head of Knowledge Center, and you will be responsible for the planning of both training & consultancy and for supporting all customers during the onboarding process, which includes the period from when a customer signs, up until the successful implementation of our software product.


Your responsibilities include:

• Customer Guidance : You act as the point of contact for customers during the onboarding process and guide them through every step. Proactively reach out to customers to welcome them, discuss expectations, and answer any questions. Build strong relationships with customers through effective communication and empathy.
  

• Onboarding Planning: You create a custom onboarding plan based on each client's specific needs and objectives. Collaborate with internal teams such as sales, consultancy, academy, support, and finance to ensure the planning is accurate and achievable. Plan and organize onboarding activities and provide relevant information and documentation.
  

• Administration: You provide the administration for the customer service projects and you are the first point of contact for financial settlement.
  

• Training, consultancy, and support: You organize consultancy and training for customers to familiarize them with the product and help them use it effectively. Answer questions and provide support to resolve any issues or obstacles during the onboarding process.
  

• Progress check: Monitor each customer's progress and deadlines during the onboarding process and intervene in a timely manner to address any delays or challenges. Have check-in calls and document customer interactions, onboarding steps, and any issues that arise. Report progress and any bottlenecks to the internal team to collaborate on solutions and ensure customer satisfaction.
  

• Hand-over: You hand over an updated customer repository to customer success management after the completion of the onboarding process.
  

What are we looking for?


You are customer-focused and have a positive approach. You are detail-oriented and have a flexible attitude. Together with your team, you get really energized by the idea of creating a top-of-the-line team. We are looking forward to the expertise you bring!

• You have excellent English and Dutch language skills (both written and verbal).
• You have a bachelor’s degree with at least 1 year of work experience in a similar role.
• You have good organizational skills and the ability to manage multiple clients and tasks simultaneously.
• You are an excellent communicator, and you can collaborate effectively with internal teams and international customers.
• You are flexible when it comes to working outside office hours when needed due to time differences worldwide.
• You know how to support clients through any challenges they face.
• You preferably have previous experience in a Saa S company.
You have good technical skills and knowledge of MS Office and preferably you have worked with Salesforce before.

What is in it for you?

• Competitive compensation package, including base salary, bonuses, and 8% holiday allowance.
• Travel reimbursement, NS Business Card, and a robust pension scheme.
• 28 holiday days to recharge, and more if you need them.
• Extensive investment in your development and growth.
• A fantastic working atmosphere with great colleagues who foster positivity and camaraderie, featuring epic Summer BBQs, engaging team activities, an annual ski trip, and more.
• Collaboration within an international environment, working with colleagues from around the globe.
• A culture that values your ideas, suggestions, and initiatives, regardless of your tenure.
• Embracing a hybrid work model, with the opportunity to work from anywhere you choose while enjoying regular in-office collaboration sessions (Utrecht).
• Support for your ideal home office setup, including a monthly ‘Work from Home Allowance.’
• Fresh fruit and drinks are available in our offices.
Exceptionally good coffee and tea to keep you fuelled throughout the day.

Are you ready to start building your future with us? Let’s meet up for a cup of coffee at our office or online if you prefer and see if we have a match!


For additional information about the role of Project Planner please contact Maria Cotorceanu who is the Team Lead Recruitment via m.cotorceanu@bizzdesign.com.


Please Note:
Our search is focused on candidates based in the Netherlands.
We are not considering agency applications for this position.
To apply, please visit our website, or apply directly via the Linked In job post, as email applications will not be reviewed.