The opportunity:
We are seeking a dedicated and enthusiastic (junior) IT Support Engineer to join our team. As part of our team, you will play a crucial role in providing technical IT support to our end-users, ensuring smooth operations, and contributing to the overall efficiency of our IT systems. This position offers an excellent opportunity for individuals passionate about technology and wanting to expand their experience in a large organisation supporting more than 2000 users across 6 countries! If you are ready to contribute to a dynamic IT team and grow your skills, we would love to hear from you!

What you'll be doing:
Ticket Management:

• Navigate the ticketing system to track and resolve user issues
• Follow up with users to ensure satisfactory resolution of their problems

Hardware Troubleshooting:

• Identify common hardware issues, such as laptop malfunctions or monitor connectivity problems

Issue Complexity Assessment:

• Gauge the complexity of issues with the guidance of a mentor

Knowledge Base Contribution:

• Contribute to the internal wiki by providing updates and new entries

Continuous Learning:

• Actively learn about IT services and user support techniques

Team Collaboration:

• Work closely with mentors and team members to develop skills and knowledge

What we want from you:

• Completed MBO3/4 education, basic understanding of IT services and user support
• Fluency in Dutch and English, both spoken and written
• Currently residing in The Netherlands, within a reasonable commuting distance to the office.
• Fully eligible to work in The Netherlands.
• Familiarity with hardware troubleshooting, Windows and Macbook laptops
• Basic understanding of IT security principles
• Willingness to learn and work closely with mentors
• Strong communication and interpersonal skills
• Basic technical troubleshooting skills
• An inquisitive problem solver
• Eagerness to learn and grow in the IT field

If you know some of this, even better:

• Any experience with the following technologies is an advantage: Active Directory, Atlassian stack, networking fundamentals, familiarity with joiner/mover/leaver processes, any scription knowledge (e.g. python, batch, bash, Power Shell etc.)

What you'll get from us:
First of all, we don't have dusty office carpets, fluorescent lights, and annoying hierarchy. That being said: through us, you will get in touch with an unlimited world of international connections and resources, since we operate in three countries. Therefore we have a listening ear for your wildest ideas and together we keep stretching our boundaries. We like you to follow the path you've created and we invest in your personal development. We support a dynamic and a feel-at-home kind of workplace.

• A salary range of 2600-3150€ gross monthly (40 hours), based on experience, qualifications and potential.
• An annual 8% holiday allowance.
• We encourage professional growth; build up your own Learning & Development path.
• An open, informal, flexible and feel-at-home work culture.
• An international work environment.
• Flexibility to work from home.
• End of the week drinks (at the rooftop!! Cloud9)
• Your own laptop.

And there's more:

• Room for further development; your own educational budget and collective training.
• Wellness pack: enjoy discounted gym memberships and other sport initiatives.
• Access to a mobility package to suit your commuting needs.
• Possibility to work for some time while abroad.
• Competitive pension benefits.

Important Note to Agencies:
We appreciate your enthusiasm in collaborating with us. Sadly, we don't require external support for this job vacancy.