Netherlands Job Openings
Toolstation
IT Support Senior Engineer
Bleiswijk
December 3, 2024
IT-Support Senior Engineer
Salary: €4.000,00 - €4.500,00 gross per month
Location: Bleiswijk, Head Office/Business unit IT
Who are we?
Toolstation is a growing organization with national coverage. Our motto is; "Wij helpen vakmensen en Doe-Het-Zelvers hun klus te klaren!’’ (We help professionals and DIY enthusiasts get their job done!)". We do this through a simple formula where customers can buy products both online and in a network of locations, with quick service, a wide assortment and affordable prices. We are one of the fastest-growing multi-channel retailers of tools, accessories and construction supplies in the Netherlands and Belgium.
Role Purpose
This role is an extension of the IT-Support Engineer role. Its purpose is to recognize tenure and deeper responsibilities and to encompass Subject Matter Expertise (SME) within one of 5 fields (Google, Apple, Microsoft, Linux and Network).
A successful IT-Support Senior Engineer will be a technical leader for internal teams, where confidence and expertise can be demonstrated and shared with teams to increase and support adoption of Google / Apple / Microsoft / Linux / Network services. An important part of the role will be to demonstrate confidence in recommending use cases of available Google / Apple / Microsoft / Linux / Network services that suit the customer / stakeholder requirements while providing stable, secure and scalable solutions.
Salary: €4.000,00 - €4.500,00 gross per month
Location: Bleiswijk, Head Office/Business unit IT
Who are we?
Toolstation is a growing organization with national coverage. Our motto is; "Wij helpen vakmensen en Doe-Het-Zelvers hun klus te klaren!’’ (We help professionals and DIY enthusiasts get their job done!)". We do this through a simple formula where customers can buy products both online and in a network of locations, with quick service, a wide assortment and affordable prices. We are one of the fastest-growing multi-channel retailers of tools, accessories and construction supplies in the Netherlands and Belgium.
Role Purpose
This role is an extension of the IT-Support Engineer role. Its purpose is to recognize tenure and deeper responsibilities and to encompass Subject Matter Expertise (SME) within one of 5 fields (Google, Apple, Microsoft, Linux and Network).
A successful IT-Support Senior Engineer will be a technical leader for internal teams, where confidence and expertise can be demonstrated and shared with teams to increase and support adoption of Google / Apple / Microsoft / Linux / Network services. An important part of the role will be to demonstrate confidence in recommending use cases of available Google / Apple / Microsoft / Linux / Network services that suit the customer / stakeholder requirements while providing stable, secure and scalable solutions.
Subject Matter Expert (SME) Knowledge Areas
SMEs know and understand:
SMEs know and understand:
- The customer environment, requirements and desired outcomes;
- The value of building trust through regular interaction with all stakeholders (customer, development teams and partner service providers);
- Specific technologies that underpin advertised services;
- Priority - what's important and why;
- Impact - how service or change affects the mission;
- Industry insights, the marketplace, emerging technologies.
Typical Activities
- Monitor and manage services in daily use, assist with Incident Management and Problem Management by applying a Continual Service Improvement approach;
- Identify areas of concern and proactively address risks using industry standard approaches;
- Production of reports to illustrate service and system health.
Key Responsibilities
- Provide top-tier customer service for IT-related issues;
- Diagnose and resolve software and hardware problems;
- Act as a Subject Matter Expert for major tech platforms;
- Implement infrastructure solutions;
- Perform root cause analysis and develop long-term solutions;
- Maintain accurate documentation and IT-systems;
- Collaborate effectively across the organization.
Required Skills
- Expertise with Google Cloud and Workspace;
- Strong communication and documentation skills;
- Extensive IT-support experience;
- Knowledge of various operating systems;
- Proficiency in business productivity suites;
- Understanding of computer networking and ITIL-processes.
Desired Qualifications
- Driver’s licence;
- Linux/Unix experience;
- Technical project delivery background;
- ITIL-certification.
Key Behaviors
- Excellent interpersonal and communication skills;
- Strong team collaboration;
- Adaptable and innovative problem-solver;
- Continuous learner;
- Resilient under pressure.
Work Conditions
- Occasional travel within Europe;
- Potential work outside core hours.
What Toolstation Offers
- An employment contract of 36 to 40 hours per week, starting with a one-year contract, with prospects for a permanent position;
- A salary between €4.000,00 - €4.500,00 gross per month based on a full-time employment;
- 25 vacation days (with the option to purchase 5 additional leave days);
- Access to a pool car or travel expense reimbursement (minimum 10 km and maximum 30 km one way);
- A work-from-home arrangement including compensation;
- A Sharesave plan (share option scheme), which you can join after your first year;
- Nice extras such as a corporate fitness arrangement, birthday and Christmas gifts;
- A wide range of online training (from Good Habitz) for personal development;
- 20% staff discount on the Toolstation assortment;
- A good pension scheme (from 18 years old).
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