We are currently looking for enthusiastic new team members for the role of
English Speaking Financial Customer Services Representative
for one of our financial service departments in Barneveld, NL supporting Credit-Card Customers in the UK!
What are you going to do?
As an English speaking Financial Customer Service Representative at TSYS Managed Services Barneveld , your main tasks will be as follow:

• Ensuring that customers receive excellent service.
• Answering customer questions by phone and or mail.
• Providing correct information to the customer such as balance overviews, requests for additional cardholders and increasing credit limits.
• Handling resistance calls in a customer friendly manner. Providing product and service information as requested by the customer.
• Ensuring internal and external customer safety by being alert to possible fraud cases.
• Escalating customer complaints according to designated procedures.

What can you expect?
+ A good salary: €2390 full-time gross per month
+ Unsociable hour bonus when applicable (example Sundays, Bank holidays, after hours)
+ Challenging work in an energetic and growing company with short lines
+ Working in an amazing international team
+ Travel expenses compensated (OV = 100%; Car per km)
+ Direct contract at TSYS Managed Services
+ Comprehensive New Hire training of 3-4 weeks as well as continues learning
+ Internal Growth & Promotion Opportunities, for example to move to Fraud or Charge Back
+ Social events and on the job fun: for example Halloween, Team Appreciation week, Summer- & Christmas Party etc.
+ Inhouse Canteen "The Kitchen" with international and affordable dishes, in addition we have vending and coffee machines as well as microwaves and fridges for self-catering. And of course there are shops, snack shops and delivery services around the corner also.
+ Good reachability both by car and public transport, ability to park car or bicycle at or very near the office for free
Who you are:
Ideally you have experiences in customer service as well as team work.
Of course you also don't have any issues to work from our office in Barneveld.
Furthermore, you recognize yourself in the following:

• You can work independently and in a team
• You are reliable and flexible
• Preferably full time available, Part time is also possible
• Very good communicative skills in English (preferably C-Level)
• Experience in a service oriented environment with strong emphasis on making it as easy as possible for the customer
• You are available Monday-Sunday from 9 am to 21 pm (shift rotations are well pre-planned, weekends on a rotation basis whereas Sundays and Netherland Bank holidays are compensated with 150%) or perhaps you have the personal preference to only work evenings and weekends, that’s also possible
• You have the right to work in the Netherlands and live in a distance that allows you to commute to our office within a reasonable time (we recommend a maximum 1 hour travel time to/from our office in Barneveld)
• You are able to start on 16.September 2024 and can attend the fully paid training of approx. 4 weeks full time (Mo-Fri 9-17:30). If you apply for a part time position you will of course get fully compensated for attending the full time training.
• You are able to commute to our office in Barneveld for your work (we cannot offer hybrid or home office and we do not accept applications with travel time greater than 1:30 hours door to door to assure work-live balance for our employees)
• Good computer knowledge and feeling comfortable taking notes in our company internal systems while speaking with customers
• Happy to work in and with a large team

Does this sound like a prefect match for you?
Then don't wait any longer and apply today!
**About us**
TSYS is a leading global provider of seamless, secure and innovative solutions to payment card issuers — financial institutions and retail companies — in approximately 80 countries worldwide. With nearly 200 clients, and more than 638 million traditional accounts on file, TSYS succeeds by putting people and their needs at the heart of every decision to help them unlock payment possibilities. It's an approach TSYS calls People-Centered Payments®. TSYS is a Global Payments company (NYSE: GPN).
In our TSYS Managed Services Center in Barneveld, we are specialized in assisting bank customers in managing various credit card related services on behalf of our clients. These include for example Customer Service, Fraud, Chargeback Management, Applications, Sales, Back Office and Collections.
Please note
- It is absolutely mandatory to be available (in person) to attend the full time PAID training of 3-4 weeks with start of training/1st Working day: 16. September 2024
- Unfortunately we cannot offer employer-provided relocation packages or Work-sponsorships/Visa's
- We can only accept applications from candidates who already have a residential address in the Netherlands which is around 70km or approximately 1 hour travel time from our office in Barneveld
- This is an office based role, there is no option for hybrid or home office. All applications outside of the Netherlands or with unrealistic travel distances be declined unless personal relocation is intended and clearly stated in the application
Job Type: Full-time
Pay: €2.390,00 per month
Application Question(s):

• Please confirm how (car or OV) and unless documented in your CV from which town in the Netherlands you will travel to our office, ideally stating how long your daily commute will be. As this is a 100% office based role we aim for our employees to not exceed a daily travel time of 1 hour each way.
• Are you available to start on 06 January 2025 and attend 3-4 weeks full time training in person at our office (even if you want to work part time after the training)?

Language:

• English, ideally C-Level (Required)

Work authorization:

• Netherlands (Required)

Work Location: In person
Application Deadline: 26/12/2024
Expected Start Date: 06/01/2025