Morocco Job Openings
AFD.TECH - Part of ACCENTURE
Customer Service Agent
Rabat
FULL TIME
November 21, 2024
AFD.TECH, part of Accenture, is a specialist in digital transformation consulting for large enterprises.
Currently, the Group consists of 1,800 talented professionals across three countries (France, Belgium, and Morocco), with an annual turnover of €113 million.
Our Talents First
At AFD.TECH, our Talents are at the heart of the Group’s strategy, and it is essential for us that every employee finds purpose in their work. In addition to offering an ambitious and personalized career path, we are committed to providing a flexible (remote) working environment that is inclusive and fulfilling across all our offices (Paris, Brussels, Rabat, Lyon, Strasbourg, Lille, Nantes, Toulouse, Marseille, Bordeaux, and Rennes).
With a 20% annual growth rate and over 24 years of existence, AFD.TECH has become a key player in the IT infrastructure, networks, and telecoms market.
Our Value Proposition: We cover the entire lifecycle of complex projects for large clients from sectors such as banking, railways, media, telecoms, and more (including Société Générale, Bouygues Telecom, Orange, Thales, and many others)!
Joining us means being part of a human adventure: we are currently hiring a Customer Service Agents for our Rabat office!
As a Customer Service Agent, you will be responsible for providing exceptional service!
Your Strengths ✅
Job Type: Full-time
Currently, the Group consists of 1,800 talented professionals across three countries (France, Belgium, and Morocco), with an annual turnover of €113 million.
Our Talents First
At AFD.TECH, our Talents are at the heart of the Group’s strategy, and it is essential for us that every employee finds purpose in their work. In addition to offering an ambitious and personalized career path, we are committed to providing a flexible (remote) working environment that is inclusive and fulfilling across all our offices (Paris, Brussels, Rabat, Lyon, Strasbourg, Lille, Nantes, Toulouse, Marseille, Bordeaux, and Rennes).
With a 20% annual growth rate and over 24 years of existence, AFD.TECH has become a key player in the IT infrastructure, networks, and telecoms market.
Our Value Proposition: We cover the entire lifecycle of complex projects for large clients from sectors such as banking, railways, media, telecoms, and more (including Société Générale, Bouygues Telecom, Orange, Thales, and many others)!
Joining us means being part of a human adventure: we are currently hiring a Customer Service Agents for our Rabat office!
As a Customer Service Agent, you will be responsible for providing exceptional service!
Your Strengths ✅
- Bachelor’s degree (or equivalent)
- Proven first experience in call centers, ideally in energy sector client accounts
- Proficiency in English, French is a plus
- Strong oral and written communication skills
- A genuine customer service orientation
- Team spirit, close-knit, and supportive mindset
- Strong problem-solving abilities
- Proficiency in IT tools and customer relationship management software
- A flexible work policy for a good work-life balance.
- A family-like atmosphere with close relationships across all levels.
- Team-building events throughout the year (team events, annual seminars, collective sports, etc.).
- A personalized career development path.
Job Type: Full-time
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