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Posición: IT Application Development Tower Lead / Lead of Application Services and Delivery Excellence
Experiencia mínima: +8 years
Idiomas: Inglés C1, C2 o nativo
Escolaridad: Preferably scientific, technical or business discipline with an advanced degree preferred (ideally an MBA)
Ubicación: México
Esquema: Preesencial Azcapotzalco
Tipo de contrato: Tiempo indeterminado
Horario: Lunes a Viernes
Purpose of the position

• Strong affinity to leadership and process.
• Provide leadership and Process experience to efficiently lead the Application Development Towers the American IT Shared Service Center in Mexico.
• Lead and manage a team of qualified Specialists located in Mexico.
• Compliance with corporate standards and processes of the Americas Application Portfolio.
• Implement and manage a core set of resources responsible for leading technologies
• Ensure Quality Management on all new application development.
• Responsible for Operations, Project Go-Live (hand-over to production) Post Go-Live and permanent lifecycle management.
• Assure Quality and performance of external Service Partners providing Application support / development
• Technical SLA/OLA Management, effectively manage project timelines and budget.
• Security control of the external Service providers providing Application support / development
• Closely align and work with Americas BU teams to deliver the overall IS agenda
• Define Organization test goals and test strategy, evaluate and align with larger IS strategy
• Effective status reporting and interaction with senior management
• Managing Cost of Quality (Co Q)
• Build, coach and manage pools of application resources
• Management of financials of provided services, incl. service budgeting & forecasting, cost center management, license control and optimization.
• On-going optimization of all Applications Services delivered from the center in close alignment with the Americas IT Management Team and global functional towers
• Represent the IS Delivery Centre as an attractive employer on the local market
• On-going screening of efficiency opportunities... e.g. sourcing, critical skill development, new technology adaption
• Ensure all new services are adhering to the Linde Standards. Authority to decide whether a service goes into production.

Principal responsibilities

• Service Delivery Responsibilities:

- Manage the Americas Application SSC Tower and act as single point of contact
- Responsible for coordinating Technical Change management related all Americas Applications in scope
- Ensure services are delivered as per SLA and customer expectations
- Hold regular meetings with Technical teams, peers about service quality and delivery.
- Participate in infrastructure changes/implementation support as required.
- Take on the role of technical project lead as part of bigger initiatives.

• Process related Responsibilities:

-Ensure process adherence and Compliance to Linde procedures & policies
-Ability to think, plan and execute within defined policies and objectives
- Ability to deal with process exceptions effectively – showing flexibility, good judgment, service orientation and risk management

• People Management Responsibilities:

- Participate in selection of candidate and contribute in Hiring Strategy in the Center
- Decision-making on Salary & Band Fitment within the Team and across Center with HR
- Evaluation of IDP's, plan for Training Calendar and ensure participation of relevant team members
- Identification of High Potentials and Talent Management. Develop and Execute Retention Strategy, Succession Planning & other HR-related strategies from time-to-time.
- Perform Job Evaluation as part of Job Evaluation Committee
- Performance management of direct reports along with Functional Manager. Review the appraisals of all team members.
- Participate & be responsible as Management Team Member for - Rewards & Recognition process in the Center.
- Ensure utilization of team members

• Local Management & Functional Alignment Responsibilities:

- Responsible to ensure Functional alignment is working by participating/ ensuring regular communication with and between Functional Managers, Team Managers and Team Members on agreed basis and ensuring issues and conflicts are promptly addressed and handled.
- Ensure that all new members are taken through induction of the Alignment strategy & processes
- Ensure compliance with HR, Legal, IT Security and statutory norms laid down by the ocal authorities as well as the Group.
- Evaluate and perform due diligence during new Applications Transition and retiring of existing applications.
- Periodic catch-up and Quarterly review of operations of operations of all Applications that the role is locally responsible for.
Required critical behaviors

• Ability to manage and motivate a global team and build a relationship of trust within and across teams
• Strong Team & visible Leadership with influencing and conflict management skills
• Influence people in a positive way within and outside IS
• Ability to build networks and partnerships
• Customer Intimacy & Strong customer orientation
• Adaptability and flexibility towards change
• Decision making with appropriate & timely execution
• Permanent willingness to listen, learn and change
• Role model in behaviors and attitude - Go getter & positive
• Management Representative - "Face of management"
• Solution oriented and looking for continuous improvement
• Self-motivated & effective motivator
• Approachable
• Passion for excellence and service-oriented attitude
• Flexibility in terms of working arrangements to meet the requirements of a global role is essential
• Self-responsible and pro-active
• Strives for results and continuous improvements´

Required key skills (functional/technical)

• Good communication skills both verbally and written in English language.
• Able to demonstrate a logical and methodical approach to analysis, audit, troubleshooting and problem solving
• Ability to build partnerships with customers and suppliers
• Ability to work together and motivate virtual Americas SSC team members
• Excellent People Management skills
• Ability to document guidelines & procedures in a way that can be understood
• Ability to clarify ambiguity and drive for clear processes, roles & responsibilities.
• High Ability to manage change and conflicts between teams and employees' cross cultures.
• Ability to help to develop and realize the department / group IS strategy
• Solid understanding of IS to drive business improvements

Required experience
Qualification

• Degree standard education (preferably scientific, technical or business discipline) with an advanced degree preferred (ideally an MBA)

Experience

• Should have overall 8+ years of IT exposure with minimum 4+ years of team management skill
• Experience in managing virtual teams, handling delivery responsibilities, coordinating directly with business managers, handling escalations are desirable
• High Level knowledge on all Business Processes supported by the Windows environment
• Extensive knowledge and experience of team management in an international environment and in a matrix organization
• Has Good understanding of technology and best practices in Industry
• IT consulting experience to be able to create concepts, presentation and run adequate workshops for the introduction and exploitation of new technologies

Ofrecemos:
- Prestaciones superiores a las de la ley: (como: SGMM, seguro de vida, fondo de ahorro, vales de despensa, etc.)
Si cumples con los requisitos y te motiva avanzar en tu carrera, postúlate hoy. ¡En Deintec, nos emociona contar con tu talento!
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: A partir de $80,000.00 al mes
Beneficios:

• Caja de ahorro
• Estacionamiento de la empresa
• Seguro de gastos médicos mayores
• Seguro dental
• Seguro de vida
• Vales de despensa

Tipo de jornada:

• Lunes a viernes
• Turno de 8 horas

Pregunta(s) de postulación:

• Experience in managing virtual teams, handling delivery responsibilities, coordinating directly with business managers

Experiencia:

• IT exposure with minimum 4+ years of team management skill: 8 años (Obligatorio)
• Business Processes supported by the Windows environment: 4 años (Obligatorio)
• IT: 8 años (Obligatorio)

Idioma:

• Inglés avanzado (Obligatorio)

Lugar de trabajo: Empleo presencial