The company Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.
Our people
At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.
Job Description

The Intern Analytics is responsible for supporting the reporting analytic role by using their knowledge of data processing, reporting and analysis to provide a clear view to leadership allowing them to make decisions based on data. Their duties include creating reports based on their findings and monitoring key performance indicators (KPIs) to determine the success of business. The candidate will work mainly in the service department and will have interaction with the service leaders in daily basis and provide service insights as "utilization % of workforce" and "time to close an SR".
Job requirements:

• Data Analysis and Visualization
• Strong Communication Skills
• Proficient in Advanced Excel
• Skilled in Problem-Solving and Process Optimization
• Proven Ability to Work Under Pressure and Meet Deadlines
• Exceptional Attention to Detail
• Fluent in English (Advanced Level)
• Educational Background in IT, Systems Engineering, or Related Fields

Main activities:
Support Reporting Analyst to create, develop, and maintain reports, datasets, ad hoc requests and dashboards for the service managers and service leadership using system tools and databases. Leverage and review data and information to monitor reporting performance against agreed service industry metrics.
Support on Creation of new tableau dashboards, complex data projects, automatization of current reports and identifying future reporting related to the service business.
Other duties as assigned

Location: Mexico City, Guadalajara or Monterrey
Schedule specifications: 25 hours hybrid a week