Training Management Services (TMS) Administrator
About the Role
Join our team as a key contributor to the Training Management Services (TMS) team in Malaysia. We are looking for an experienced administrator with advanced Excel skills and a strong ability in reporting to support the seamless delivery of our services to clients in maritime, oil and gas, renewable energy, and industrial sectors.
Who We Are
Rely On's Training Management Services (TMS) empowers companies to manage training, competence, and compliance requirements, allowing them to focus on their core business operations.
Your Role
As a TMS Administrator, you will play a crucial role in ensuring the efficient and high-quality delivery of TMS. Your expertise in Excel and reporting, coupled with your administrative precision, will directly contribute to client satisfaction and operational excellence.
Key Responsibilities

• Perform key administrative tasks including registrations, data extraction, and quality control, ensuring high standards in service delivery.
• Utilize advanced Excel skills for data management, analysis, and visualization, creating detailed and insightful reports to support decision-making and improve service delivery.
• Generate and analyze regular reports, tracking key metrics related to training, compliance, and service efficiency.
• Maintain accurate records and reports, ensuring that all data is updated and aligned with service requirements.
• Provide exceptional customer service, promptly addressing client needs and resolving any queries or issues.
• Coordinate with internal teams to ensure seamless communication and delivery of services.
• Collaborate effectively with colleagues to improve team efficiency and ensure a high level of service quality.

What We Require

• Diploma or degree in a related administrative discipline.
• Advanced proficiency in Microsoft Excel, including complex functions, pivot tables, data analysis, and data visualization.
• Strong written and verbal communication skills in English.
• Proven experience in creating, analyzing, and interpreting reports to support informed decision-making.
• Demonstrated expertise in administrative tasks, including database management, accurate recordkeeping, and comprehensive report generation.
• Exceptional customer service skills, with a track record of effective communication, problem resolution, and ensuring client satisfaction.
• Excellent organizational skills, with the ability to manage varied workloads, meet deadlines, and prioritize tasks efficiently.
• Proficiency in Office365, with familiarity in database management systems considered an advantage.

About Rely On
Rely On is a global leader in safety and competence services, committed to safeguarding lives and the environment. With over 50 years of experience and a cutting-edge approach to technology, we partner with customers worldwide, ensuring a safe workplace and environmental protection.
Join Our Diverse Team
We are an equal opportunity employer and value diversity. We welcome applications from qualified individuals, embracing differences in gender, religion, race, ethnicity, disability, sexual orientation, age, and more. Diversity fuels our culture, and we invite you to be part of this inclusive environment.
If you are passionate about safety training and ready to take on this exciting challenge, we invite you to apply today!
Job Type: Full-time
Pay: From RM2,200.00 per month
Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Overtime pay
• Performance bonus
• Retention bonus

Experience:

• Customer support: 1 year (Preferred)