• Design, develop, and deliver training programs for retail staff, including new hire orientation, customer service training, sales techniques, product knowledge, and store operations.
• Conduct both in-person and virtual training sessions, ensuring alignment with company policies and standards.
• Partner with DMs to provide ongoing coaching and development to retail employees to keep them accountable of application at the store to enhance performance and improve sales outcomes.

• Lead the onboarding process for new retail employees, ensuring they understand company culture, product offerings, and expectations for customer service.
• Organize and facilitate initial training sessions, including store tours, systems training, and role-playing scenarios.

• Ensure staff are well-versed in product features, benefits, and usage to help them effectively assist customers.
• Regularly update training materials to reflect new product launches, promotions, and changes in company offerings and tailored to the market needs.

• Teach retail employees best practices for engaging with customers, upselling, and cross-selling.
• Provide training on handling difficult customer interactions, conflict resolution, and improving customer satisfaction.
• Focus on developing skills to meet or exceed sales targets and KPI

• Monitor the performance of trained employees, assess the effectiveness of training programs, and provide feedback for improvement.
• Use assessments, quizzes, and performance reviews to measure learning outcomes and identify areas for further training.

• Stay up to date with industry trends, retail best practices, and customer service innovations to ensure training programs remain relevant.
• Modify and enhance training techniques and materials based on employee feedback, performance metrics, and new business goals.

• Work closely with store managers and department heads to identify training needs and tailor programs to meet specific business objectives.
• Collaborate with HR to ensure alignment with organizational goals and employee development strategies.
• Partner with HR to facilitate talent review.

• Maintain accurate records of training sessions, attendance, and participant evaluations.
• Provide monthly and quarterly reports on training outcomes and areas for improvement.
• Managing travel expenses for store visits, off-site training sessions, or workshops.
• Budgeting for venue rentals, equipment, or meals for training events.
• Annual budget planning by anticipating future training needs and align costs with company goals.
• Monitor expenses against the allocated budget and report variances.
• Identify cost-effective solutions for delivering impactful training (e.g., leveraging digital platforms to reduce travel costs).

• Bachelor’s Degree in Training and Development, Psychology, Education, Human Resources, Business or any other relevant field; or with equivalent working experience.
• More than 5 years of working experience with at least 2 years’ experience in developing customized training programs within a large-structured and complex business environment preferably in the retail environment.
• Understands retail KPIs
• Proven ability to pinpoint, analyze, assess training needs within the business, translating those needs into actionable training initiatives.
• Strong communication skills (both written and spoken) with the ability to present information and instructions in a clear and concise manner.
• Strong presentation skills and ability to prepare training materials and draw reports on the performance and progress of training programs and initiatives
• Ability to work both independently and in a group setting and highly capable of making deep and meaningful connections with others.
• Highly proficient in the use of MS Word, MS Excel, and Power Point

501A, Level 5, Uptown 1,1 Jln SS21/58 Damansara Uptown, Petaling Jaya 47400 Selangor Darul Ehsan, Selangor Malaysia Full time