Malaysia Job Openings

Tan Chong Group

Officer, Customer Service (Telemarketing)

Sentul

FULL TIME

December 3, 2024

Responsibility:
  • Contact existing and new customers to remind about motor insurance renewal and upsell products
  • Perform sales conversation based on the script that describes motor and non-motor insurance products or services (with necessary adjustments) to ensure consistency of sales campaign
  • Prepare quotation, explain benefits, and persuade potential customers to purchase insurance renewal and/or new market business
  • Follow up potential customers through telephone, email, SMS and Whats App and answer questions from customers
  • Obtain or verify customer information accurately such as name, contact number, address, email address, and payment method
  • Keep records of calls and sales and record useful information/feedback for quality control
  • Go the "extra mile" to meet month-by-month sales targets and facilitate future sales
Requirements:
  • Candidate must possess at least a Primary/Secondary School/SPM/"O" Level/Diploma
  • Able to work independently with a positive character and willing to take up new challenges
  • Good command and written in English and Bahasa Malaysia
  • The ability to speak in Mandarin will be an advantage
  • Computer literate
  • Minimum 1-2 years of experience in telemarketing or sales are encouraged
Job Type: Permanent
Pay: RM2,000.00 - RM3,000.00 per month
Schedule:
  • Monday to Friday
Application Question(s):
  • What is your expected salary?
  • Reason of leaving previous company?
  • How long will be your notice period if you were shortlisted?
  • What is the highest level of education you have completed?
  • Will you be able to reliably commute or relocate to Chow Kit, KL for this job?
  • What is your current salary / last drawn salary?
Experience:
  • telemarketing: 1 year (Required)
  • Sales: 1 year (Required)
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