Overview: Responsibilities:
KEY RESPONSIBILITIES:

• Responsible for all day-to-day HR operations for Malaysia (Penang & Cyberjaya), Indonesia and Thailand offices which includes full HR life cycle.
• Identify gaps in process, policies, and practices; work with cross-functional teams to close gaps and optimize policies, processes or programs.
• The HR Operations Specialist is responsible for the accurate administration of all HR actions using established transactions procedures and guidelines.
• He/she must ensure all activities are performed in strict compliance to defined policy, procedures, employment rules, manuals, policies and country legislation.
• Supports and assists in audits of the HR master database. Coordinates with relevant parties to resolve existing discrepancies and prevent potential new ones.
• Provide rapid, high quality and validated responses to all queries and request from employees, managers, HR functions as well as other functions. Partner with Global COEs and Ask HR team to solve employee enquiries.
• Partner and work closely with HR Business Partner and with HR COE on global HR projects from time to time displaying operational excellence with employee centric focus
• Provide country level HR operations supports to Global Immigration Team, Global Mobility and Global Project Team.
• Create a positive customer support experience through problem understanding, communicating promptly on progress and engaging customers with a courteous and professional service attitude, and accurately within the established service level agreements and KPIs.
• Delivers data analytics to create insight on employee queries answered and development of recommendations/action plans to improve overall employee support and satisfaction
• Participates in the implementation/roll-out of any new campaigns, initiatives, policies etc. as part of global or local strategy.
• Frequently reviews and updates the SOP, internal procedures and guidelines. Governance of SOPs, HR policies and identifying needs for additional policies/procedures and changes
• Ensures compliance with the Data Privacy & Protection Guidelines and relevant legislation.
• Subject matter experts on country HR operation matters and responsible for any HR survey by government.
• Drive simplification in HR processes - both mandatory and for optimization purposes
• Improve and drive employee experience in HR areas such as onboarding, offboarding, HR and benefits policy administration.
• Ensure local legal compliance execution in areas such as contract and personnel file management.
• Drive our global HR service delivery model at local level; ensure service and process excellence.
• Provide regional requirements and feedback to ensures Global HR Ops functions and COEs (HRSC, HR technology, HR analytics) are meeting needs of region.
• Contribute to a culture of continuous improvement; be bold in driving change.
• And other relevant HR Operations matters in Malaysia (Penang & Cyberjaya), Indonesia and Thailand offices.
• Administer monthly HR payroll inputs and partner with HR Service Center.
• Administer Time Management system in office and provide necessary information to HR Service Center and Payroll Team.

• Knowledge of HR Operation processes and policies with at least 5 years’ experience in a similar role.
• Excellent English verbal and written communication skills. Able to communicate, read and write English and Bahasa Malaysia at business level proficiency.
• High attention to detail with a high degree of personal integrity and confidentiality
• Competent use of Microsoft Office applications, particularly Excel
• Experience with HR systems such as Success Factors
• Display high level of discretion and professionalism
• Self-starter, detail-orientated problem solver who can prioritize well.
• Excellent time management and customer-service oriented mindset, reporting skills.
• Able to work with global team who come from various background and cultural.
• Experience driving operational excellence and improved employee experience
• Experience working in ambiguous and fast-paced environments
• Cross-cultural competence: ability to work on a global team and manage remote employees
• Proficient in Microsoft tools, including Word, Excel, Power Point, Share Point
• Communication skill - Interacts with management and senior professionals and may serve as an organization spokesperson on specialized projects or programs; Builds and leverages trusting relationships with stakeholders

• Bachelor Degree within Business/ HR or related field is required.
• Post Graduate degree / MBA preferred.

LOCATION:
Penang, Malaysia


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Qualifications: