Key Responsibilities :

• Sales Support & Coordination:
• Act as the main point of contact for sales teams, providing operational support to ensure the smooth execution of sales activities.
• Oversee order processing, ensuring all orders are placed, processed, and fulfilled accurately and on time.

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  Customer Service & Retention:
• Address customer inquiries and complaints, working with internal teams to resolve issues related to order discrepancies and delivery delays.
• Develop and implement retention strategies to improve customer satisfaction and build long-term relationships.

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  Order Issue Resolution:
• Monitor and resolve order-related issues by coordinating with logistics and warehouse teams, ensuring any discrepancies are addressed promptly.
• Proactively identify potential bottlenecks in the order cycle and implement corrective actions to minimise disruptions.

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  Cross-Functional Coordination:
• Serve as a liaison between the sales, logistics, and customer service teams to streamline order processing and issue resolution.
• Facilitate communication between departments to improve efficiency and ensure alignment on business objectives.

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  Sales Reporting & Insights:
• Track and analyse sales performance, order fulfilment, and customer service metrics to identify areas for improvement.
• Generate and present reports that provide insights into order statuses, customer satisfaction, and sales team performance.

Requirements :

• Bachelor’s degree in Business Administration, Sales, Logistics, or a related field.
• Minimum 1 year of experience in a sales support, customer service, or order management role, ideally within the FMCG or logistics industry.
• Proven track record of coordinating cross-functional teams and resolving customer service issues efficiently.
• Experience in using CRM or order management systems to track and report on sales activities
• Excellent coordination and time management skills
• Strong problem-solving abilities and exceptional customer service skills.
• Effective communication skills and collaboration with cross-functional teams
• High attention to detail and technical proficiency in managing order systems and reporting.