Luxembourg Job Openings
DHL Express
CS BUSINESS SUPPORT COORDINATOR
Contern
November 27, 2024
(2400BKB)
Mission & Accountabilities:
Directly reporting to the Customer Service Manager and closely working with the C.S. Supervisor, ensures the optimal follow-up of activities and performances delivered by the C.S. team in order to achieve the set targets, in line with our corporate FOCUS strategy and vision of being a Provider of Choice, re-enforcing our Customers’ satisfaction and loyalty.
Working terms :
Posting Legal Entity DHL Express (Luxembourg) S.A.
Luxembourg-Luxembourg-Contern | Full-time | Temporary | Flexible Working Times
Mission & Accountabilities:
Directly reporting to the Customer Service Manager and closely working with the C.S. Supervisor, ensures the optimal follow-up of activities and performances delivered by the C.S. team in order to achieve the set targets, in line with our corporate FOCUS strategy and vision of being a Provider of Choice, re-enforcing our Customers’ satisfaction and loyalty.
- To ensure the good planning and use of the appropriate tools, required resources and knowledge / skills within the Customer Service according to business priorities.
- To ensure the daily monitoring and analysis of the team performances with a continuous improvement approach, including the reported claims and complaints, using the relevant tools and & applicable methods, dealing with all the relevant business partners within the organization to find the best solution.
- To ensure the deployment of C.S. projects, tools, including users’ training and procedures, always fostering process digitalization whenever possible, according to the local, European and global guidelines
- To prepare and coordinate the internal / external audits “Center of Excellence”, Compliance, “ISO”.
- To be the back-up of the C.S. Supervisor when needed / in case of emergency
Working terms :
- Full time, 8 hours / day and 40 hours / week
- Working time: office working hours with flexibility when required; smart working is allowed.
- Salary package: see role (performance bonus, holiday premium, lunch vouchers, pension plan…).
Profile :
- Accountable, committed, independent
- Extremely Customer and result focused
- Positive attitude, can do, flexible, dynamic, team spirit
- Strong organizational, planning and project management skills, pro-active
- Strong analytical skills, rigorous, structured
- Excellent verbal and written communication skills in French and English
- Excellence, solution and continuous development driven
- Previous experience in project management
- DHL C.S. knowledge = advantage
- Academic background : Bachelor or equivalent
- Easy with I.T. tools and new technology (Power BI).
Posting Legal Entity DHL Express (Luxembourg) S.A.
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