Kuwait Job Openings

American University of Kuwait

Team leader - Training Operation & Testing Center

FULL TIME

December 3, 2024


Hawali, Kuwait
Expires in 2 months

Ref:JB5218428
New

Job Description

Department: Center for Continuing Education
Reports to: Director- Center for Continuing Education
Scope and Purpose:
A dynamic and experienced Training & Operations Manager to oversee the day-to-day operations of CCE open-enrollment public courses, corporate programs. He/ She will also ensure the smooth functioning of the testing center, while also playing a pivotal role in curriculum development and training proposal creation for our clients.
Key Responsibilities:
Operational Management & Team Leadership and Development:
  • Supervise and mentor a team of operations staff and instructional designers, fostering a culture of continuous improvement and professional growth.
  • Provide guidance and support to ensure team members are equipped to deliver high-quality services and achieve organizational goals.
  • Establishing & implementing the policies and procedures and structure of CCE.
  • Provides consultation and assessment needs for organizational improvement.
  • Supervise & execute all the administrative & operation activities of CCE & CCE implemented courses.
  • Overseas the provision of consultation and assessment needs for organizational improvement.
  • Develop annual budget projections for public business courses, monitor revenue and expenditures
  • Attaining to all administrating work regarding CCE expenses and following up with the related departments for signatures and collection.
Testing Center Operation
  • Engage specialists to develop assessments for government agencies, ministries, and corporations.
  • Oversee the overall operations of the testing center, ensuring adherence to quality standards and operational efficiency.
  • Manage scheduling, logistics, and resource allocation to optimize the utilization of testing facilities.
  • Implement policies and procedures to maintain a secure and compliant testing environment.
  • Monitor performance metrics and implement improvements to enhance operational effectiveness.
Curriculum Development:
  • Lead the development of training curricula tailored to the requirements of clients across various industries.
  • Collaborate with subject matter experts to design training materials, ensuring relevance and alignment with industry standards.
  • Innovate and adapt training methodologies to incorporate best practices and emerging trends in education and training.
Training Proposal Creation:
  • Analyze client needs and objectives to develop customized training proposals that address specific requirements and challenges.
  • Prepare detailed training outlines, including objectives, timelines, and deliverables, to present comprehensive solutions to clients.
  • Present proposals to clients, articulating the value proposition of our training programs and services effectively.
Client Relationship Management:
  • Build and maintain strong relationships with key clients, understanding their needs and preferences to deliver exceptional service and support.


Qualifications

Education:
  • Master’s degree in Education, Business Administration, or a related field; CIPD Diploma preferred.
  • Continued Education/Training demonstrated commitment to continued education and professional development.
  • Proven experience in operations management, ideally within a testing or educational environment.
Experience:
  • Minimum 10-15 years’ experience in the continuing education/training business environment detailed as follows
  • Minimum 5-year experience in learning & development, preferably in a corporate training environment
  • Minimum 3 years’ experience in Business field
  • Experience conducting needs analyses and developing and coordinating customized/corporate programs required, preferably in Kuwait.
  • Demonstrated expertise in curriculum development and instructional design.
Behavioral Skills:
  • Establish and maintain an organizational culture that values and nurtures
  • Creativity, innovation, and exploration
  • Quality assurance, continuous improvement, and risk management and learner-centered education and customer satisfaction
  • Deal effectively with high levels of ambiguity, bureaucracy, and stress.
  • Strong analytical skills and the ability to interpret data to drive operational decisions.
  • Leadership qualities with a track record of successfully managing teams and achieving operational targets.
  • Proficiency in project management tools and technology platforms used in training and operations management.
  • Manage multiple tasks, determine priorities, delegate effectively, and meet deadlines.
  • Effectively use Microsoft Office and other technologies as a management tool
  • Strong administrative, planning, and organizational skills, Strong interpersonal, negotiation and conflict resolution skills
  • Strong skills in all aspects of communication, including complete fluency in English, Strong skills in proposal writing, evaluation, and presentation, with the ability to effectively interact with diverse stakeholders.
  • Sound financial management skills including costing and pricing.


Job Details
Job Location
Hawali, Kuwait
Job Role
Training and Development
Employment Status
Full time
Employment Type
Full-time staff
Preferred Candidate
Career Level
Mid Career
Residence Location
Kuwait
Degree
Master's degree
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