Country/Region

Italy

Province/City

Tuscany

Location

Rosewood Castiglion del Bosco

Department

Food & Beverage - Services

Job Type

Fixed Term Contract

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  Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.

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  Works closely with our Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

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  Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

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  Assist on managing the performance of the team to ensure they deliver the highest quality service/standards to consistently meet and exceed all guests and VIP expectations.

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  Knows LQA standards and applies them consistently. He/She also ensures that the people he supervises also know the processes and ensures that these are applied consistently.

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  Strong knowledge of Rosewood standards and their correct application to ensure they are maintained at a superior level on a daily basis.

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  Exhibit a friendly, caring, and courteous manner when dealing with guests, staff, and fellow employees.

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  Ensure positive communication with associates and managers by always keeping the morale high.

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  Identify departmental needs and actively participate on fulfilling any internal training need that arise.

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  Minimum 3 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in similar position.

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  Knowledge of LQA/Forbes standards as well as Opera PMS system.

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  Strong written and spoken Italian and English.

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  High level of attention to detail and refined manners with exceptional communication skills.

• Get 2 days off per week

• Enjoy the benefits of overtime payment (applies to selected roles)

• Free return shuttle from Buonconvento to Rosewood Castiglion del Bosco from morning till late

• Single/double room accommodation directly rented by the hotel on your behalf

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  Canteen service managed by one of the best Italian collective catering companies;

• Complimentary Laundry on a selected number of items

• 90-day induction program for new joiners

• LQA and Forbes standard trainings, Attitude Training, Managerial Effectiveness, Train the Trainer

• Monthly appreciation and recognition contest among Associates;

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  Task force opportunity worldwide;

• Will have the pleasure of working for the 2022 ‘Best Hotel in the World’ according to Travel + Leisure magazine