Italy Job Openings
CompuGroup Medical
IT Support Professional - Molfetta
Molfetta
FULL TIME
November 27, 2024
Goals of the job
The IT Support Professional will manage and solving hardware and software problems to all internal company users. It is always updated on the technological evolutions of the mobile and desktop operating environments.
- Support of CGM employees end-user hardware
- Ensure quality service delivery for IT environment at Business Unit
- Addressing support requests submitted by CGM employees via the ticketing system
- Assisting with projects as defined by Team Leader
- Assign and prepare new hire hardware
- Retrieve leavers hardware
- Maintain up to date the inventory of Assets Database
- Troubleshoot network, hardware, and software issues.
- Support and Maintain printers fleet
- 3-year IT related qualification
- 5 years of IT Support work experience
- Italian Language : Native/Fluence (C1-C2)
- English Language : Independent Usage (B1-B2)
- Microsoft Windows OS (Win. 11/10, Win. 2022/2019 Server), Microsoft 365 suite (Office, Teams, One Drive), Microsoft Azure AD
- Computer mastering (Microsoft SCCM / Microsoft Intune / Baramundi)
- Basic Networking skills (TCP/IP, ICMP, SMB, FTP)
- Android OS & Apple i OS
- Excellent trouble-shooter
- Good written and oral communication skills, and able to understand and empathize with users
- Ability to write technical but clear and understandable documentations for end-users as much as for IT colleagues & peers.
- Soft skills : customer and service focus, conscientious and reliable, adaptability, ability to work in a team, commitment, willingness to learn
- Additional language like French, Spanish or German would be appreciated.
- VOIP Knowledge (Cisco Unity Express / Mitel / Skype for Business / Teams / Other…)
- Firewalling and Switching skills (Fortigate / Check Point / Cisco / Juniper / Other…)
- Apple Mac OS
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