Job Title: Trainee Customer Service Executive
Salary: €28,000 plus a substantial yearly bonus. Dependent on individual and company performance.
Location: South Mall, Cork City.
Company Overview:
About Lifting365: Lifting365 is a pioneering technology company revolutionising the Lifting and Material Handling Industry by uniquely combining e Commerce with e Learning. We provide a trusted online platform that distributes high-quality products and offers comprehensive online training for their safe and effective use. Our commitment is to set new industry standards and enhance customer satisfaction through innovative solutions.
Position Overview:
We are seeking a motivated and dedicated Trainee Customer Service Executive to join our team. This full-time role offers an excellent opportunity to grow and develop your career in a supportive and fast-paced environment. You will be responsible for managing daily customer support operations, ensuring a high level of service and satisfaction.
Key Responsibilities:

• Respond to customer inquiries via phone and email, providing prompt and accurate follow-up.
• Generate and manage quotations, invoices, and lead times.
• Handle queries related to existing orders and products.
• Administer and fulfil customer orders efficiently.
• Maintain and organise customer documentation.
• Collaborate with suppliers to ensure timely product availability and delivery.
• Support management in enhancing customer support effectiveness.

Qualifications:

• Strong organisational skills with a keen attention to detail.
• Proven ability to multitask and manage time effectively in a fast-paced environment.
• Excellent interpersonal and communication skills for interacting with customers and team members.
• Professional demeanor with a friendly and approachable attitude.
• Reliable, punctual, and adaptable team player.
• Proactive problem-solving skills and the ability to take initiative.

Preferred Skills:

• Experience in administration and customer service.
• Familiarity with e-commerce platforms such as Shopify and tools like Google Apps (training will be provided if needed).

What We Offer:

• A dynamic, supportive, and innovative work environment.
• Comprehensive training and professional development opportunities.
• Competitive salary and a performance-based yearly bonus, rewarding exceptional contributions and achievements.
• A unique role at the intersection of e Commerce and e Learning, with the opportunity to grow within the company.

If you are enthusiastic about delivering exceptional customer service and are eager to develop your skills in a thriving global company, we would love to hear from you.
Job Type: Full-time
Pay: €28,000.00 per year
Additional pay:

• Bonus pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Cork, CO. Cork: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you used google apps such as gmail and google drive ?

Education:

• Bachelor's (required)

Experience:

• customer service: 1 year (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person
Expected start date: 06/01/2025