TITLE: Front Office Manager
REPORTING TO: General Manager
MAIN PURPOSE OF THE JOB: Manage the Front Office Department, acting as a liaison between guests and management in order to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximise rooms revenue and guest satisfaction and ensures the proper execution of all operational issues. The incumbent is fluent in Front Office operation’s technology, is aware of the hotel’s possibilities and limitations, and understands all aspects of hotel management.
MAIN DUTIES AND RESPONSIBILITIES
· Manage and coordinate front office’s shift activities to provide the highest standard of service
· Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees
· Is proficient in all Front Office procedures
· Utilises management skills and motivation to maximise employee productivity and satisfaction
· Recommends to General Manager how to improve guest service and efficiency in Front Office operations
· Manages and participates in the prompt and courteous check-in, check-out and servicing of guests
· Checks the daily arrival list, and makes necessary preparations if hotel is sold out
· Is in charge of planning, follow up and execution of training plan and holiday plan
· Is in charge of the weekly staff schedule according to hotel guidelines
· Handles promptly and courteously problems regarding customer room accommodations and rates, and notifies appropriate Department Head when needed
· Handles promptly and courteously all guest comments, complaints, requests or enquires; takes necessary action, and thorough follow-up
· Greets and escorts returning guests and VIP’s to guest rooms upon check-in
· Handles personally walk-outs in fully booked situations
· Helps to show meeting facilities, guest rooms and other public space to potential guests
· Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees
· Ensures that all employees within own department work in a safe manner that does not harm or injure self or others
· Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
· Anticipates possible and probable hazards and conditions and takes action to prevent them from happening
· Collaborates with the General Manager in developing the departmental business plan
· Attends meetings and training required
· Assists colleagues to perform similar or related jobs when necessary
· Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders
Job Type: Full-time
Experience:

• FRONT OFFICE: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person
Job Types: Full-time, Permanent
Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee assistance program
• Employee discount
• Gym membership
• On-site gym
• On-site parking
• Sick pay
• Wellness program

Application question(s):

• What is your Salary Expectation?

Experience:

• Front Office Management: 1 year (required)

Work Location: In person