Data Centre Operations Mobile Technician
Team Operations | Contract type Permanent


About Mitie
Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy.


We work with a wide range of private and public clients to create great work environments, which resulted in Mitie winning 4 awards in the 2023 Facilities Management Awards, including Total FM Service Provider for the third year in a row. We have also won 3 awards in the Workplace Excellent awards in 2023 - Best in CSR, Manager/Leader of the Year, Excellence in Learning & Development - over 1,000 employees.


Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022 and 2023 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland for two years in a row. We are proud of our diverse workforce and like to recognise our people through various reward and recognition schemes, as well as through learning and development.


Our premise is simple: the exceptional, every day.


Key responsibilities:
Operational

• Data Centre Operations overview, requiring the monitoring of systems operations and administering IT solutions to ensure servers, hardware and other data centre equipment function efficiently.
• Solve day to day problems which may impact mission critical infrastructure.
• Operate as part of a multi-disciplinary team.
• Execute Statutory Compliance regimes through the various 'planned preventative maintenance' regime lines to ensure that targets and statutory/legislative compliance is achieved.
• Support the team to ensure that the project scope aligned data centre protocols and business objective are met.
• Conduct any work-related activities in relation to the client DC Governance Contract across the Data Centre Estate.
• SME (Subject Matter Expert) support for Power and Infrastructure in DC spaces
• Execute the Client / MITIE Housing / CAB Process
• Capacity, Power and Space management where relevant.
• Compliance and Resilience management
• Managing and implementing standards across DC space
• SPOC for Projects team and Colo providers where applicable.
• Planned or Emergency On-Site Assistance
• Validation of site assets in conjunction with Vodafone equipment owners.
• Maintenance of site records
• Monthly reports on site and systems status
• Attendance to Governance Weekly/Steering/Ad hoc Client Meetings
• Participate in the 24/7 On Call System

Team Management

• Work as part of the DC Governance Team
• Assist with the assignment & monitoring work tasks.
• Take Part in regular Team Meetings
• Complete Objectives/Mid-Year & End Year Reviews

Financial

• Scope & cost Client projects
• Issue Client with quote in line with Mitie guidelines.
• Issue / Track / Validate payment for supplier PO's.
• Track & report on project costs.
• Issue billing instructions on project completion.
• Support MITIE Budget + P&L Process
• Comply and be familiar with relevant Health and Safety requirements and ensure that fire, health and safety regulations are adhered to in all parts of the building and car park by inspecting, checking signage and advising on defects.
• Carry out any reasonable work request made by your line manager which you are deemed competent to do so.

About you:
You will be a good team player who enjoys collaborating with people, resolving problems with resilience and a can-do attitude.
Essential skills & behaviours

• Create transparency and deliver success.
• Must be ethical and strong value-based individual focused on fairness and maintaining confidentiality.
• Have a "sense of urgency" to issue resolution.
• Previous management experience and strong understanding of critical environment operations
• Good knowledge of electrical and maintenance services
• Trade Qualified Electrician
• You are a natural leader, good negotiator and can manage conflict where needed.
• Previous project delivery experience
• Process management (Develop, review, implement, maintain) essential - be innovative.
• Able to fit the Mitie "culture" by effectively multi-tasking and managing priorities.
• Continually planning for the future.
• Understand the importance of relationships inside the company and with our supply chain partners.
• A basic understanding of good health & safety practices

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment.
Mitie is an equal opportunity employer.