Indonesia Job Openings
amIT Global Solutions Sdn Bhd
Senior System Engineer
Jakarta
CONTRACT
December 3, 2024
- Handle end user Voice calls, Chats in Indonesian Language
- Provide first level resolutions for End user computing and Business Applications
- Ticket creation/Categorization / Prioritization in SNOW or any Ticketing tool experience
- Ticket triaging to respective Support Group
- Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
- Good Analytical & Coordination skills are essential.
- Good understanding of Computers and Troubleshooting skills required in Windows Operating System
- Customer service orientation and ability to work in a team.
- Excellent Soft skill, Communications skills (Voice, Email & Chat) to handle Indonesian end users.
- Troubleshooting skills on desktop and applications (MS office, Adobe etc)
- Troubleshooting skills on VPN connectivity and tools (MS Team, Webex)
- Experience in supporting windows domain password related issues.
- Troubleshooting experience using remote control tools
- Trouble shooting skills and experience in handling Exchange (Outlook)
- Experience in handling other IT Issues like Printer, hardware (Laptop, i Phone, i Pad, Desktop), browser, laptop performance related issues
- Provide technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other hardware in office environment.
- Coordinate with helpdesk engineers to provide support by corresponding to tickets within decided period.
- Manage IT hardware assets. Tasks include installing, moving, adding, changing, disposing, and removing.
- Support best practices of IT and client requests through communication with onsite.
- Other ad-hoc technical tasks are required.
Contract length: 12 months
Experience:
- System Engineer: 5 years (Required)
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