Requirements:

• Proven customer support experience for at least 1 years or experience as a Client Service Representative
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Work Shifting
• Willing to be placed in Ciwalk Bandung

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Keeping records of customer interactions, transactions, comments, and complaints
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

Job Type: Full-time
Ability to commute/relocate:

• Bandung: Reliably commute or planning to relocate before starting work (Required)