Indonesia Job Openings

Capella Hotel Group

Butler / Capella Culturist (Mandarin Speaking)

Gianyar

FULL TIME

December 3, 2024

Posted 02-Dec-2024 (MST)

Ubud, Bali, IDN

Other

Full Time

Position Summary:
Capella Culturist, masters in the craft of hospitality taking pride in curating unique experiences for our guests punctuated with unforgettable moments that will delight and enrich for years to come. We are seeking valued candidates with Mandarin language skills interested to live life through meaningful discovery. The Capella Culturist provides highly personalized service for our guests offering an exclusive concierge service that is unique, courteous, efficient, and tailored to the individual requirements of our visitors. He/she is responsible for introducing, recommending and tailoring guest discoveries associated with culture, adventure, wellness, dining, entertainment and more. The Capella Culturist must embody a passion for delivering the highest level of service consistently to achieve extraordinary guest memories.

Essential Duties & Characteristics:

Being a master in the craft of hospitality, providing our guests inside access to our area's culture, community and traditions.

Overseeing all aspects of our guest's stay, comfort and discovery. Ensuring even the smallest of details are personalized and enjoyed.

Ability to effectively communicate (verbal and non-verbal) in Mandarin, English and Bahasa Indonesia while also demonstrating intuitive and accurate listening skills.

Must be friendly, courteous, service-oriented, flexible and enjoy working with people from different cultures.

Excellent organizational and interpersonal skills.

Positive can-do attitude with an ability to understand guest inquiries, create highly unique and personalized experiences.

Excellent natural judgment, attention to detail, approachable, engaging and respectful of guest privacy.

Ability to perform job functions with minimal supervision.

Excelling in service recovery rebounding them into positive memories ensuring complete guest satisfaction.

Ability to work cohesively with other departments and colleagues as part of a team.

Ability to be flexible based on the business requirements, able to work flexible hours including weekends, holidays and evenings if necessary.

Education:
Required:

Diploma in Hospitality Management

Excellent communication skills.

Excellent judgment, attention to detail and passionate towards guest experiences.

Desirable:

Minimum of 2 years' experience working in a luxury hotel.

Familiar with OPERA PMS, Micros and Ms. Office.

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