Hungary Job Openings
NSC Global
L2 Service Desk Agent : German & English speaking
Debrecen
November 12, 2024
This remote team supports the users of ONE OF THE MOST EXCELLENT AUTOMOTIVE COMPANIES.
- Providing 2nd level German and English speaking telephonic and remote support to external and internal clients. (PCs, networks, network devices, user settings)
- End-to-end ticket handling (calls/ e-mails/ tickets/ requests/ incidents)
- Solving 2nd level problems in connection with MS Office applications, Windows OS systems, basic networking issues with the help of the knowledge base.
- Forwards more complex problems to next level of support.
- Dispatching tasks
- Administrate, update and log information in the ticket management system.
- Maintains direct contact with the client or ticket owner, informs them about the ticket status.
- Meeting SLAs
Qualifications:
Requirements:
- Min. B2 level GERMAN and at least basic ENGLISH
- MS OFFICE (Word, Excel, Power Point, Outlook) application knowledge
- Basic WINDOWS OS system knowledge
- service oriented approach
- self-reliance and self-confidence
- problem solving skills
- Willingness to work in 7*24 SHIFT system
What we offer:
- Dynamic and fast-growing company
- Multinational environment
- Professional development opportunities
- Challenges and exciting projects
- Supportive environment
- Outstanding teamwork
- Work-life balance
- Hybrid working opportunity
- Flexible approach
- Treating people with humanity
Please note; only candidates who can speak at least B2 German and basic English will be considered for this position. This team works in a 7*24 shift system.
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