Hong Kong Job Openings
HKT Teleservices
Team Supervisor - Call Center & Customer Service (5 days, near MTR station)
FULL TIME
November 28, 2024
- Assist Call Center Manager to lead and supervise the Customer Service team to deliver Call / Email / Live Chat services in a timely, efficient and quality manner
- Effectively coach and motivate team members and foster collaboration by recognizing positive attitude and behaviour
- Ensure team are fully informed with all new information related to products, procedures, guest needs and company related issues, changes or actions
- Prepare daily/weekly/monthly operation reports and roster schedule
- Diploma holder or above with a minimum of 3 years’ experience in contact centre operation, of which one year in a supervisory role
- Strong leadership skills with ability to drive performance management
- Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
- Ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment
- Proficiency in written and spoken English, Cantonese and Putonghua
- Intermediate to advanced skills of Microsoft Excel, Power Point and Word
We offer :
- 14 days' paid annual leave
- Comprehensive medical coverage
- Extra paid leave (e.g. Birthday Leave)
- Non-Contributory Provident Fund
- Clear career path
HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.
With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.
At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.
With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.
Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.
香港電訊專業客服（HKT Teleservices International Limited）, 為電訊盈科（PCCW Group）集團的子公司，自1998年起運營，是香港業務流程外包（BPO）行業的領導者。我們的專業知識和全面的語音和非語音客戶體驗解決方案， 多年來為我們贏得了不少的獎項和榮譽。
憑藉全球商業網絡，我們在香港和中國內地包括廣州、上海、北京、重慶、永川和西安，設有多個24小時多渠道客戶營運中心。我們廣泛的網路使我們能夠為全球客戶提供卓越的服務和支援。
我們專注於提供創新的數字客戶體驗（CX）解決方案，憑藉人工智能，尖端技術和高技能的團隊，為我們提供涵蓋全球一半以上人口的多語言業務流程外包服務。
Website: https://www.hktteleservices.com/
Job Types: Full-time, Permanent
Pay: $20,000.00 - $26,000.00 per month
Benefits:
- Additional leave
- Dental insurance
- Employee discount
- Employee pension
- Medical Insurance
- Opportunities for promotion
- Professional development
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